eTail Boston 2019

August 19 - 22, 2019

The Sheraton, Boston


Transform EMAIL & RETENTION Summit

Focusing On eMail, CRM, Loyalty Best Practices

Move the needle with creative strategies that keep customers in the loop with your products. Increase your open rates. Inform, entertain, and increase AOV with content emails. We’ll only talk email during this day, so you leave with not only tons of notes, but tangible ways to solve your challenges. As a bonus we have roundtables designed to get you talking with your peers.

7:45 am - 8:20 am Continental Breakfast & Registration Sponsored By Zaius

Time to fuel up for a great day of in-depth learning on how to continue connections with eMail and personalization.

8:20 am - 8:25 am Welcome Remarks

8:25 am - 8:50 am Keynote Fireside Chat: Away—Creating Long-Term Customer Loyalty, Engagement, and Retention

Christine Petric - Director of Retention Marketing, Away
In this session, Away's Director of Retention Marketing, Christine Petric, will discuss: how Away is uniquely building loyalty and retention strategies that create long-term engagement and allow them to meet where their customers where they are; why they emphasize quality over quantity at every single touchpoint with customers and how that translates to higher engagement and long-term success; and how to create a personalized, winning email marketing strategy that drives engagement and conversion.
• Retention and engagement strategies that keep your customers at the forefront of your brand experience
• Developing a personalized and data-driven email marketing strategy
• Why (and how) a retention strategy should be folded into your brand DNA to effectively drive long-term loyalty and community


Christine Petric

Director of Retention Marketing

8:50 am - 9:05 am Chairperson’s Opening Remarks

With so many channels to connect, how are you keeping eMail relevant? It is critical to know which content will lead to an effective retention program. Testing and measuring the effectiveness of the program and iterating as needed will lead to long term connection. Executives on this panel give you their best tips to enhance the customer and buyer relationship:

• Testing all content and subject lines—ensuring they truly reflect the email’s purpose
• Ensuring personalization so the message is all about the customer—what tools are top for 1:1
• Incorporating design elements like video and ensuring they are purpose driven
• What you can do to prevent friction in communications and ensure lasting loyalty

Dallas Roumayah

Digital Marketing Manager


Michelle Hadley

Manager, CRM & Data Analytics
The Body Shop


Andrew Higgins

VP, International & Growth

9:35 am - 9:45 am Roundtable Host Introductions

Hear quick intros from your roundtable hosts and get ready to take a deep dive into the latest challenges related to eMail and retention marketing.

9:45 am - 11:00 am Kickoff Of Interactive Roundtable Discussions

Get your email challenges solved by expert roundtable moderators from:

Topic: Selligent Marketing Cloud Roundtable
Moderator: Executive Presenter, Selligent Marketing Cloud

11:00 am - 11:30 am Morning Coffee & Refreshments

Your mind is buzzing with ideas so grab some coffee and keep it going!

11:30 am - 11:55 am Growing Revenue By Humanizing Your Email + Retention Marketing

Isaac Hyman - Director, CRM + Retention, Adorama
Retention efforts usually fail to take into account that there is a person behind the email address, relying solely on data to power the “when, who, and where to market”. It takes human intelligence, relatability and empathy to pitch, convince, delight and sell more product because, at the end of the day, there is a person behind the email with a need to fill. Having spent time in B2B sales + digital marketing, Isaac teaches you how to combine human + digital philosophies into Adorama’s marketing efforts and how he grew their email revenue 400% in three years.

This discussion will address:

• How to personalize, empathize and connect with your customer in a digital world
• Understanding and leveraging the “the power of why” in your marketing
• Focusing on the KPI’s that truly matter to your email + retention efforts
• How to orchestrate artificial intelligence with human intelligence

Isaac Hyman

Director, CRM + Retention

11:55 am - 12:10 pm Continuation of Interactive Roundtables

Get your email challenges solved by expert roundtable moderators from:

Topic: Selligent Marketing Cloud Roundtable
Moderator: Executive Presenter, Selligent Marketing Cloud

12:10 pm - 1:10 pm Lunch For All Attendees

Take this time to chat and chew with someone you may not have met yet!
eMail remains the most direct line of communication to your customers. Are you keyed into what really makes customers want to open your message, or are you being “swiped left” to trash? Leaders on this panel give you ideas to speak like your customer for a “human touch,” nurturing customers’ valued relationship for top customers’ connections:
• Re-invigorating nurturing programs so customers know they are at the center of brands’ initiatives
• Listening to customer demand – through all channels—to be at a customer’s beckon call
• Exploring intent data to boost account based marketing to know what the customer wants before they do

Kelsey Foy

Director, Retention Marketing


Lauren Carnell

Director of CRM and Customer Loyalty
Varsity Spirit


Kylie McCarthy

Director of CRM


Ajay Kapoor

VP, Digital Transformation & Strategy,

1:40 pm - 2:20 pm Guest Speaker And Interactive Session! You’re Doing It All Wrong (Here’s How To Do It Better): Testing To Boost eMail Performance

Jeanne Jennings - Author and Strategist, Email Optimization Shop
Email marketing is usually profitable, thanks to its low cost. But many email marketers are still leaving money on the table – because they don’t effectively test to generate higher ROIs. Join Jeanne for this fast-paced, interactive session to learn how to: 
• Outline a scientific testing process
• Develop an effective test hypothesis
• Execute a test without introducing error
• Confirm that your test results are significant
• Free up time and resources so you have time to do testing
• Make performance testing standard operating procedure for your email team
• And more

Jeanne Jennings

Author and Strategist
Email Optimization Shop

2:20 pm - 3:00 pm Afternoon Coffee & Refreshments

The day is winding down but there are still a great evening ahead! Fuel up during this time.

3:00 pm - 3:00 pm Conclusion Of The TransformEMAIL + RETENTION SUMMIT Summit

Join us for Cocktails & Conversations, followed by the House of Blues reception!

4:30 pm - 5:30 pm Cocktails & Conversations (Retailer-Only)

Grab a cold beer or a glass of wine and join your new peers during informal conversations organized by retail vertical. Kick off the evening right by meeting people with similar challenges and walk away with new ideas to take back to your office.

Verticals include:
• Apparel And Accessories
• Mass Merchants and Discount Department Stores
• Beauty/Wellness/Fitness
• Toys and Hobbies; Home Decor And Home Goods
• Hard Goods (inclu. Consumer Electronics And Office Products)

5:30 pm - 7:30 pm House of Blues Reception

Get ready for food, brews and blues at Boston’s iconic House of Blues! Rock out with dueling pianos and get your dancing shoes on with your new friends. This party is BACK due to high demand.

6:30 pm - 6:30 pm Registration Closed