Brock has been with Walmart Inc. since 2010. Brock worked for Sam’s Club for four years in the Membership Operations space. Most recently, Brock led the Walmart Customer Experience Execution team. In this role, he delivers new technology to store Associates and design customer service programs that supports our Clean, Fast and Friendly expectations in stores. Brock leads in Central Operations some of the future Associate technology that includes Virtual and Augmented Reality as well as various other ways to better prepare our Associates to take care of our Customers through tools and training.
Virtual reality allows Walmart to train associates in scenarios that are difficult or impossible to recreate in a store. It provides a way to leverage technology to engage our Associates in key customer service, new technology and impactful initiatives in a way like never before. As it rolls out across the Academy fleet, VR will become an integral part of Walmart’s training experience for frontline supervisors, department managers and assistant managers.
Check out the incredible speaker line-up to see who will be joining Brock.