VP, Omni Channel Customer Care Hudson's Bay Company
Stuart has recognized expertise in championing and implementing customer experience transformations that create competitive advantage by putting customers first and managing their journeys throughout a wide range of highly competitive industries; from global airlines to the leading retailers and consumer brands in North America, Europe and Asia.
Stuart previously was with McKinsey & Company in Amsterdam, London and Chicago offices. His work with McKinsey focused on helping clients develop a customer experience vision that earns customer preference and loyalty through focusing on what matters most to customers and empowering frontline teams to deliver.
His work for HBC ensures that his team delivers the experiences that their discerning clients crave, through translating the 348 year legacy of service, quality and style into today’s omni channel environment through engagement that is personal, genuine and polished.
Check out the incredible speaker line-up to see who will be joining Stuart.
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