Alejandra Tenorio

Vice President, Digital Marketing + eCommerce RMS Beauty

With over nine years of experience in the digital space, Alejandra Tenorio is the newly appointed Vice President of Digital Marketing and eCommerce at RMS Beauty, after serving as the brand’s Senior Director of Digital Marketing. She first joined the clean beauty powerhouse in October 2022 as the Director of Digital Marketing, where she led all eCommerce and Performance Marketing efforts through the brand’s supercharged growth in the last 24 months. She focuses on direct-to-consumer strategies that drive revenue growth, build brand awareness, and foster customer loyalty. Alejandra’s strategy for customer acquisition and retention focuses on personalized experiences and utilizes data-driven insights to craft targeted campaigns that truly connect with consumers. Previously, she served as the Marketing Director at Fitglow Beauty, where she led the indie brand to triple-digit eCommerce growth and was responsible for go-to-market omnichannel business strategies. Her digital career began at Haute Living Magazine as the Digital Editor. There, she oversaw the beauty section, managed advertorial partnerships with plastic surgeons and dermatologists, and contributed to editorial strategies alongside the editor-in-chief. In 2023, Alejandra was recognized by Yotpo as a Marketing Honoree in the Amazing Women in eCommerce category and has spoken at Shoptalk and ANA's MarTech conferences in 2024. Other notable industry thought leadership includes speaking at SUNY’s FIT and serving as a juror on LE BOOK’s Connections Miami. She holds a Bachelor of Arts in Journalism Creative Media from the University of Alabama and earned her MBA from the University of Miami. She is motivated, inspired, and driven by her Venezuelan heritage to help future generations of Latinas have a seat at the table.

Main Day One: Tuesday, August 12

9:15 AM Keynote Panel: The Customer Odyssey: Navigating The Full Journey from Discovery to Loyalty

Understanding the customer journey is crucial for building lasting relationships and driving business success. From the initial discovery phase to the ultimate goal of loyalty, each stage of the customer journey presents opportunities for engagement, conversion, and retention. This keynote panel will explore the complexities of navigating the full customer journey, discussing strategies for optimizing touchpoints, addressing pain points, and fostering loyalty through personalized experiences that resonate with diverse customer needs and expectations. Expect to hear about: 

  • Mapping out every touchpoint to gain a comprehensive view of your customer’s interactions and experiences
  • Leveraging data to track behavior across channels and identify key moments that influence decisions
  • Aligning marketing, sales, and customer service teams to ensure a seamless journey from awareness to loyalty
  • Continuously gathering feedback and analyzing patterns to refine your strategy and enhance the customer experience

Check out the incredible speaker line-up to see who will be joining Alejandra.

Download The Latest Agenda