August 06 - 09, 2018
The Sheraton, Boston
John Mulliken leads software development, infrastructure, technology innovation and catalog merchandising for Wayfair. Previously, John led the company’s international operations. In 2010, John founded Joss & Main, the Wayfair brand where beautiful furniture and finds meet irresistible savings. In 2013, he drove the creation of Birch Lane and led the integration of DwellStudio into Wayfair's growing portfolio of lifestyle brands. A management consultant for more than a decade, John was a Principal at The Boston Consulting Group, where he helped found the multi-channel retail group and the Global Center for Consumer Insight. He also held leadership roles at two internet start-ups, where he was the first employee and first software developer. John received an M.B.A. from the London Business School and a B.A. in mathematics from Reed College. Originally from New York City, John and his family currently live in Boston
Rakuten Kobo Inc.
Michael Tamblyn is the President and Chief Executive Officer at Rakuten Kobo. Driving growth, profitability and international expansion in a fiercely competitive market, he combines a passion for reading with a deep focus on the hardware and software experiences that can make a customer’s reading life better.
A passionate and engaging presenter and commentator, Michael speaks internationally on digital media, publishing and mobile technology and has been featured in The New Yorker, Wired, Canadian Business, National Post, Globe and Mail and The New York Times.
Michael has been a part of Rakuten Kobo’s executive team since its inception in 2009, and previously held the role of Chief Content Officer.
Prior to joining Kobo, Michael was the founding CEO of the supply chain agency, BookNet Canada and co-founded Canada’s first online bookstore, Bookshelf.ca, purchased by Indigo Books & Music in 1998 to create Indigo.ca.
Michael holds a Masters in Business Administration from the University of Western Ontario.
Brad Wolansky is the Chief Executive Officer at Dover Saddlery, the largest multichannel retailer of equestrian products in the United States. Brad brings a wealth of leadership and experience to the business. His strengths in operational excellence, omni channel marketing, product development and over 30 years in retail both in the private and public sectors, coupled with his passion and drive to put the customer first, establishes Brad as a strong leader and mentor for growing brands.
In addition to Brad’s current position as Dover Saddlery CEO, he spent time as Chief Digital Officer at Performance Sports Group via Boston’s B2C Partners, President, Consumer Direct, and President, Fundraising as well as Chief Marketing Officer for Yankee Candle, part of Newell Brands. Prior to joining Yankee Candle, Brad was CEO of The Golf Warehouse for Redcats USA and spent over 10 years with The Orvis Company, managing catalog and product development and most recently VP of Global E-Commerce. Brad was also Director of E-Commerce Merchandising for Wilson's Leather, spent time at L.L. Bean, has engineered two start-ups, and for ten years ran a family-owned group of luggage and gift stores.
Ken Natori is the President of The Natori Company, a designer fashion brand with collections ranging from ready-to-wear, lingerie, and sleepwear, to home textiles and accessories, bath, fragrance and legwear. Before becoming President, he ran the company's e-commerce and licensing businesses, and also helped oversee the finance, public relations and marketing departments. Prior to Natori, Ken worked as both a TV and Radio Reporter for Bloomberg, L.P. and in International Equities at Lehman Brothers. Ken holds an MBA from Stanford University's Graduate School of Business and a B.A. from Amherst College.
The House of Natori was founded in 1977 and today is one of the fashion industry's most recognizable designer brands. Each of the Natori brand collections -- Josie Natori, Natori, N Natori and Josie by Natori -- is a reflection of the namesake designer's distinctive, East/West aesthetic.
President of North America and HelloFresh Group Management Board
Tobias brings two decades of management experience in developing, launching and operating direct-to-consumer products and business services solutions, both for private and public companies. Most recently, he served as the President of Radial Inc., a leading provider in omnichannel ecommerce technology and operations solutions for retailers, formerly known as eBay Enterprise and Innotrac.
Prior, Tobias was the Managing Director and Chief Operating Officer of a European full-service e-commerce and business process solutions provider. He served as a member of the Executive Management Team at Loyalty Partner GmbH to create "Payback", one of the leading CRM and loyalty platforms.
Based in HelloFresh's NYC headquarters, Tobias focuses on long-term strategy, business planning, organization and leadership development. Tobias’ favorite HelloFresh recipe is Saucy Thyme Steak.
Co-Founder and CEO
Jennie Baik is an avid consumer technology and next generation retail strategist and currently serves as the CEO and Co-founder of Orchard Mile, a newly launched digital shopping experience that is the first and only fashion platform that allows women to shop the full assortment of their favorite contemporary and luxury brands’ sites, updated daily, in one place, with the ease of one checkout.
Previous to her role at Orchard Mile, Ms. Baik served as the Head of Strategy for Burberry Americas from September 2012 to July 2014, where she focused on creating powerful brand experiences to position the company for multi-national growth. She also served in various positions in her four years at Omnicom Group; including as Director of Strategy & Business Development from 2010-2012, where she was responsible for the development and execution of a strategy to harness the power of big data to create targeted marketing campaigns. While at Omnicom, Ms. Baik also led teams in architecting integrated marketing strategies, focusing on developing rich brand identities and communicating these stories both online and offline. Ms. Baik also spent time as a management consultant at Booz Allen & Co. as well as in leveraged finance at Goldman Sachs prior to graduating from business school.
Ms. Baik received her Masters degree from Harvard Business School in 2008 and also holds a BBA/BA in Business Honors and Plan II from the University of Texas at Austin. She is a frequent notable speaker at the annual Harvard Business School’s annual Dynamic Women in Business and the Retail and Luxury Goods conference, as well as the Luxury Marketing Council’s events in the New York area.
David Spector is the Co-Founder/Co-CEO of ThirdLove, a direct to consumer intimate apparel brand that believes fit should come first. Prior to ThirdLove, Spector focused on consumer internet, e-commerce, and analytics as a Partner at Sequoia Capital, investing a total of $63M during his time there. He is currently on two company boards as the independent, an angel investor in two dozen companies, and an advisor to others. Before Sequoia, Spector was at IBM and Google, where he helped lead Google’s first efforts in commerce with the launch of Google Checkout, Product Search, and Analytics (Urchin). Spector holds an undergraduate degree from Tulane University and an MBA from MIT. In his spare time he is a pilot, triathlete, and enthusiastically unaccomplished at a wide range of other sports.
Scot defines the term ‘social entrepreneur’ and has made it his life’s work to balance profitable business ventures with making the world a better place.
In 2005, he collaborated with The Mark Wahlberg Foundation and The Boys and Girls Club of Dorchester, Massachusetts to create Camp Northbound. Held at a premier camp facility in Maine, Camp Northbound, now in its twelfth year, is a residential camp for youth growing up in the inner cities of Boston.
Following the success of Camp Northbound, Scot set out to build and run a similar program for kids growing up in New York City’s most violent and turbulent communities, which led him to create a nonprofit org, and its signature program, Camp Power. In nine years, this volunteer-based organization has served thousands of kids, providing year-round life-changing experiences, positive role models and college scholarships for these very deserving children.
Scot and Jacq founded STATE after seeing kids at Camp Power carrying their belongings in ripped garbage/shopping bags, and wanted to do more. They adapted the one for one model to serve American children in need - for every STATE Bag sold, one fully stocked backpack is hand-delivered to an American child at its signature, inspirational bag drop events.
A graduate of The University of Vermont and Boston native, Scot currently resides in Brooklyn and is a proud father of two who will always #GiveBackPack!
Jackson Jeyanayagam is currently Chief Marketing Officer for Boxed.com, leading all marketing efforts for the fast-growing e-commerce start-up. Previously, Jackson was Head of Digital for Chipotle responsible for leading all digital marketing efforts including mobile, content, social media, CRM and analytics.
In his prior role, Jackson was SVP, Digital Strategy at Taylor where he built and oversaw the digital marketing practice group and supported a number of brands including Diageo, P&G, Nestle, Jordan Brand, NASCAR, Starwood, 3M and Capital One. Before Taylor, Jackson was a Director at Citizen Paine where he led social media integration and influencer marketing for Old Spice as well as Dentyne, working closely with each brand team and their collective agencies to create and implement through the line campaigns.
Jackson started his career at Waggener Edstrom working with clients such as Microsoft and T-Mobile. Personally, Jackson serves on the Board of Directors for the University of Oregon Alumni Association as well as the Arts & Business Council of New York. He is also on the Advisory Board for Dynamic Signal and DriverMiles.
Tony is the creative genius behind Hammitt handbags and accessories. After growing up in Ohio, earnestly manning his father's grocery store, Tony earned his MBA from Bowling Green University. After early success with start-ups in construction and finance, he felt called to the artistic world of fashion, where he dreamed of building a succesful American brand inspired by the European model that prioritizes craftsmanship and lifelong quality.
Bogdan Constantin is the co-founder of Menguin - the world’s highest rated online suit and tuxedo rental company and the CMO of Generation Tux and Menguin following Menguin’s acquisition by Generation Tux in August 2017. He scaled Menguin to the dominant position in the multi-billion dollar formalwear rental industry through minimal marketing spend by building a fanatical customer base in the wedding vertical reaching an average NPS of 63 every month since inception to acquisition as well as a minimum 800% CAGR every year since launch in 2014. Bogdan loves the consumer space and in particular bringing innovation to untouched aspects of the consumer economy. Before founding Menguin, Bogdan worked for a number of Fortune 500 companies in finance, strategy and consulting roles. He speaks 5 languages and attended the University of Georgia where he graduated in 2.5 years. He is an avid traveler and has visited 48 countries with plans to visit every one by age 40. He presently lives in Louisville, KY where Generation Tux is headquartered with his wife, daughter and lovable malamute mix.
Raphi Mahgerefteh is the founder and CEO of Allurez, a direct to consumer brand of fine jewelry that was born online. Raphi is an expert in E-commerce, retail, technology, and luxury goods with over 10 years of experience. Raphi has grown Allurez into a multi million dollar brand, and has been featured in Forbes magazine, Entrepreneur magazine, the Huffington Post, as well as many other publications. Besides running Allurez Raphi is also an avid investor having backed various startups.
Co-Founder & CEO
Anna Palmer is cofounder of Wondermile. Prior to Wondermile Anna was co-founder and CEO of Fashion Project, where she scaled the company to millions in revenue, led national brand partnerships and raised multiple rounds of venture funding. With the sale of Fashion Project in 2016, Anna took over as SVP of marketing for the acquirer and later was promoted to Chief Operating Officer. Most recently, Anna is a co-founder and Investing Partner of XFactor Ventures, a seed fund investing in the next wave of billion dollar female founders, where she focuses on retail innovation, consumer goods and marketplace businesses. She holds a J.D from Harvard Law School, graduating in 2011.
SVP, Technology & Transformation
Chris is the Senior Vice President of the Vistaprint Technology & Transformation team. The Technology team is responsible for the design, development and operation of all aspects of the vistaprint.com website including site merchandising, design experience, checkout experience and channel technology. In addition, Chris is responsible for leading the Transformation organization (traditionally called HR) which is responsible for transforming the way the company thinks and works.
Principal Research Scientist, Initiative For The Digital Economy,
MIT Sloan School Of Management
George Westerman is a Principal Research Scientist with the MIT Sloan Initiative on the Digital Economy. His research and teaching focus on digital technology leadership and innovation.
George has written numerous contributions for publications ranging from Sloan Management Review to Organization Science to The Wall Street Journal. He is co-author of two respected books: The Real Business of IT: How CIOs Create and Communicate Value, named the #1 Book of 2009 in its field, and IT Risk: Turning Business Threats Into Competitive Advantage, named one of the top five books of 2007. He is coauthor of a new recent book, Leading Digital: Turning Technology Into Business Transformation.
George regularly conducts keynote presentations and senior executive workshops with companies around the world. Prior to earning a Doctorate from Harvard Business School, George gained more than 13 years of experience in product development and technology leadership roles.
Chief Digital Officer
America’s Test Kitchen
Fran is the Chief Digital Officer at America’s Test Kitchen where he is responsible for defining and executing the company’s digital strategy across our three membership web sites, online cooking school, digital marketing, social media and ecommerce. Prior to joining America’s Test Kitchen, Fran was part of the founding team at Rue La La. As the VP of Project and Product Management he helped launch Rue and grow the membership file to over 12M highly engaged members in 6 years.
Head of Technology & Product
As the Head of Product Management for Dell.com, Harsh leads vision, strategy and execution of next generation digital and commerce capabilities for Dell.com across the globe. His team partners with internal and external customers to drive discovery and implementation of strategic programs that span from Learn, Shop and Purchase experiences to Omni-channel Loyalty, Personalization and Targeting platforms. Harsh loves building highly data driven teams that define and deliver on their key KPIs while keeping customer at the center of everything they do.
Head of Integrated Marketing
Jim Edgett is a digital-first marketing executive with an agency-centric background where he consulted to Fortune 50/500 clients including Walmart.com®, Marriott, Best Buy™ and more on their use of digital technology to drive new customer acquisition and optimize media investments. Currently, he is the Head of Integrated Marketing at GameStop® where he sets the strategy and guides the team responsible for identifying, activating and endearing new customer audiences in support of the enterprise’s go-to-market efforts.
Jim graduated Suma Cum Laude from Arizona State University's MBA program, with a focus on data-driven Marketing. When Jim is not helping leading brands compete in today's always-connected economy, he can be found coaching baseball, training for a marathon or playing golf. Jim has two sons, who keep him busy, and is married to his lovely wife Julie, and they all reside in Frisco, TX.
Head of eCommerce
The Boston Beer Company
Ethelbert Williams leads e-commerce for The Boston Beer Company’s portfolio including Samuel Adams and Angry Orchard brands. He has more than 17 years of global commercial leadership experience having championed marketing and sales strategies across direct-to-consumer ecommerce, pure play marketplaces and multi-channel retailers. Ethelbert previously drove go-to-market and channel expansion for the personal and facial cleansing categories at Kimberly-Clark Corporation and InstaNatural. In addition, he has held leadership roles at Procter & Gamble and Unilever. Ethelbert is also an investor and advisor to exceptional entrepreneurs. He holds a Bachelor of Science from the Medill School of Journalism at Northwestern University where he serves as an Adjunct Lecturer focused on digital marketing, media and innovation graduate program curriculum.
Head of Design & Founding Member
Mitch loves to build meaningful relationships with customers and the places, services and products they use. As Head of Design at Leesa, Mitch is responsible for delivering cohesive brand experiences that span the physical and digital realms, including but not limited to: branded environments, industrial design, web, mobile and desktop software. With more than 10 years of experience under his belt, Mitch has been able to work within a wide spectrum of industries and with some of the world's leading brands, including Proctor and Gamble, Nike, Coca-Cola, HP, GE, Dell, Intel and AT&T to bring to market authentic solutions that inspire consumers. Prior to helping start Leesa, Mitch was the Creative Director of frog’s Austin studio, where he was responsible for establishing frog’s retail practice. And prior to frog, he helped establish the Industrial and Environmental Design practices at Ziba Design.
When interior designer-turned-entrepreneur Barbara H. Karpf launched DecoratorsBest in 2004, it was the first e-commerce company to offer “To The Trade Only” designer fabric and wallpaper directly to consumers. DecoratorsBest has become the online world leader in this space with a selection of nearly a quarter of a million designer products. Karpf founded DecoratorsBest upon the principle that everyone deserves both a beautiful home and great customer service. When DecoratorsBest was launched, other companies witnessed a paradigm shift and today, wholesale products in many industries are available to consumers.
Karpf works passionately as president and founder of DecoratorsBest to revolutionize the interior decor industry and has applied her robust knowledge to e-commerce – contributing to the success of the company with a holistic understanding of design and the dynamic needs of her luxury clientele.
Before founding DecoratorsBest, Karpf spent more than 20 years as an interior designer, working in New York City and the Hamptons. Karpf was named one of the "Great Designers of the World” and has been featured on The Today Show, CBS New York and many national publications. She has been a guest lecturer at The Architectural Digest Home Show in New York City.
Jeffrey Pape, CPA, MBA, has a solid record of starting and growing businesses. Prior to starting WrestlingGear.Com, Ltd, he owned Pape Financial Services, Inc. It provided CPA services to individuals, small businesses, and international businesses. Jeff worked in Switzerland for 5 weeks with an international company to set up its accounting systems and corporate accounting policies for their 400 million dollar global operation. During his work as a CPA, Jeff worked for a large national accounting firm McGladrey & Pullen, LLP. While at McGladrey & Pullen, LLP he wrote SEC 10Q and 10K reports for publicly traded real estate partnerships. Before leaving McGladrey & Pullen, LLP he was promoted to Accounting Manager.
As founder of WrestlingGear.Com, Ltd, Jeffrey has seen it rise from an internet- only web site that stocked no inventory, to one of the nation's largest wrestling stores. Currently, WrestlingGear.Com, Ltd is an authorized dealer for all the major manufacturers of Wrestling Gear and Wrestling Shoes, including Adidas, Asics, Brute, Cliff Keen, Matman and Nike. Jeffrey holds a Bachelor of Science in Accountancy from the University of Illinois (Urbana) and is a licensed CPA. He also earned a MBA from Northwestern's Kellogg School of Management with a concentration in Marketing and Operations.
Head of Brand Partnerships
Sabeen Mian is the Head of Brand Partnerships & Merchandising at ipsy, the beauty company of the creator movement. ipsy and its powerful community of creators and members are changing the face of beauty at massive scale. Founded in 2011 with Michelle Phan, ipsy now works with over 8,000 creators and has pioneered content-driven commerce.
At ipsy, Sabeen’s team manages 350+ brand partnerships each year and go-to-market strategies related to sampling, creator integration, and commerce. She also leads merchandising for the Glam Bag, a highly personalized membership that fuels trial and education for more than 3 million members monthly.
Prior to ipsy, Sabeen spent seven years in the retail industry at both Bloomingdale’s and Amazon. Always passionate about beauty, Sabeen joined ipsy because she was inspired by the company’s mission of inspiring individuals around the world to express their unique beauty. Sabeen started her career in investment banking at Morgan Stanley after graduating from Duke University. She also graduated with an MBA from Harvard Business School. She is a mom to 7-year-old twins and lives in Scarsdale, New York.
SVP, Chief Information and Strategy Officer
Rob Mills is the Senior Vice President, Chief Information and Strategy Officer for Tractor Supply Company (NASDAQ: TSCO). A highly-respected digital and technology executive, Rob has a distinguished career spanning more than 20 years across strategic planning, digital channels, and operations leadership in customer-oriented environments. Rob joined Tractor Supply in February 2014, where he has made substantial impacts on IT performance, ecommerce platform stability, and merchandising analytics. Upon joining Tractor Supply Company, he initiated a major overhaul to IT and Engineering operations, including consolidating and streamlining roles, implementing an on- and off-shore development model, and establishing career development paths to maximize his team’s potential. Rob also developed a comprehensive three-year technology plan to manage the rapid and aggressive expansion of both the retail and ecommerce business.
Prior to joining Tractor Supply Company, Rob was the Chief Information Officer for Ulta Beauty, where he supported the growth of over 400+ retail locations, accelerated their ecommerce growth, introduced mobility and CRM capabilities throughout the organization and modernized their ERP solution. Rob also served as the Vice President, Chief Information Officer for the online business unit at Sears Holdings Corporation where he was a member of the Sears and Kmart merger team and instrumental in managing the consolidated technical roadmap to ensure a seamless transition and integration.
Rob possesses a Master’s Degree from DePaul University and holds a Leadership Certification from Northwestern’s Kellogg School of Management. He serves as the Chairman for the NRF CIO Council, as well as a board director of B&G Foods (NYSE: BGS).
VP, Enterprise Strategy & Business Development
VP, Digital Operations & Innovation
Keurig Green Mountain, Inc.
Ryan oversees strategy, development, and operations of the digital technology space for KGM. This includes Keurig.com/.ca, our digital marketing ecosystem, mobile and IoT development, and consumer care applications. He plays a key role driving the company’s entire digital agenda.
Before joining Keurig, Ryan worked at SapientNitro for 8 years. In his last role, he served as Vice President and led Digital Marketing and Commerce platform strategy across a range of industries including sports & entertainment, travel, retail, CPG and hospitality. Ryan also led the firm’s global partnership with Adobe.
Ryan's career spans more than 20 years in the digital agency, management consulting, and technology implementation, as well as an eCommerce start-up. He has had the privilege of serving a broad range of clients over his consulting career including CVS/Caremark, L'Oreal, Victoria's Secret, TJX, General Motors, Ford, PayPal, Verizon, AT&T, Pfizer, NASCAR, Panera Bread and many others. He holds an MBA from the University of Michigan, Ann Arbor and an International Relations Bachelor’s Degree from American University. Ryan is based in our Burlington, Massachusetts headquarters.
Group VP, Marketing, eCommerce & Events, Beauty Systems Group
Sally Beauty Holdings
Jen is currently the Group Vice President of Marketing and eCommerce for Beauty Systems Group (BSG) within Sally Beauty Holdings. In this role, Jen leads oversees the Marketing organization, including Social Media and CRM capabilities, their eCommerce sites and their Shows and Education teams. Since joining BSG in 2015, Jen has led a brand refresh of BSG, including bringing to life their tagline of standing for those who are “Licensed to Create” and ensuring they put licensed beauty professionals at the center of all that they do. To date, #LicensedtoCreate has been uses over 1 million times. Before joining BSG, Jen spent five years with the consumer products company Kimberly-Clark, which includes household brands such as Huggies and Kleenex. Three years of this time was spent in their Corporate Strategy team, two of these years were spent leading their $250MM child care brand GoodNites. Prior to joining Kimberly-Clark, Jen was a Management Consultant for Monitor Group and advised Fortune 500 companies on corporate strategy and marketing strategy and spent time based in their New York office and in their Riyadh, Saudi Arabiaoffice. Jen has her MBA from the Wharton School at the University of Pennsylvania, a Masters from the University of Cambridge in the UK and her undergraduate degree from the University of Southern California.
VP, Digital Demand Creation
Brian oversees digital demand strategy, development, and operations for SharkNinja. This includes paid programmatic, display, social, and SEM along with earned and owned media, content, affiliate and influencer strategies and omni-channel video. Brian plays a key role driving SharkNinja’s digital strategy across all channels, including our own brand sites, retailers, and Amazon.
Before joining SharkNinja, Brian was VP, Perfomance Marketing & Media for Monster.com and was Chief Digital Officer for GYK Antler.
Brian’s digital career spans more than 20 years in the digital start-ups, agency, management and strategy. His VC funded start-up, Maple Farm Media was acquired in 24 months, and he served as General Manager & VP, Digital Strategy at Valassis Communications. Prior to that, Brian was the co-founder of The Barbarian Group, the groundbreaking digital agency that was awarded Digital campaign of the Decade, numerous Canne Cyber Lions, and named one of Fast Company’s 50 Most Innovative Companies.
Established industry leader with over 20 years experience in delivering transformational eCommerce and technology solutions. Her industry experience in B2C and B2B eCommerce, Direct Marketing, Consumer Products (CPG), Retail, Insurance, Manufacturing, and Broadcasting with companies like General Electric, Nutrisystem, Turner Broadcasting and QVC where she has had a track record of success in driving meaningful and sustained results in competitive and challenging markets.
Christine is a performance-driven leader with sharp focus on business case analysis, strategy development, implementation management and results analysis. Her functional experience includes: marketing, operations, ecommerce, finance, PMO, IT, and supply chain. Strengths include: Project Management, Product Management, Social Media, Interaction Design, Customer Acquisition/Retention (LTV), Digital Channel Management (e.g. SEO, local SEO, SEM, paid search, content marketing, email), Business Analysis, Process Improvement, and Data Analytics and Optimization to increase revenue, build brand, and drive efficiencies.
Christine most recently working with a dynamic heath and beauty retailer to expand the digital footprint and drive omni-channel emphasis through brick and mortar partners of prestige makeup brands. Christine has extensive experience enabling regional start up retailers to grow and expand both online and omni-channel presence working closely to align brand vision with some of the largest retail vendors such as Nike, adidas, Puma, Timberland, etc. Christine’s prior background also includes leading project management, product management, social media and user experience for Nutrisystem.com, America’s number one home delivery weight loss company. Under her leadership, the company launched a sales funnel optimization redesign, implemented a full social and mobile strategy, and expanded into a multitude of channels.
Christine has an undergraduate degree from University of Georgia and holds numerous professional and technical certifications including project management and six sigma.
VP, Customer Experience & Product Management
Courtney Graybill is Vice President, Digital Strategy & Innovation, Product Owner at David’s Bridal. David’s Bridal is the largest and most successful retailer of wedding, bridal and other special occasion dresses, shoes and accessories with over 300 stores in the US, Canada, and the UK. Courtney is responsible for driving the digital experience across devices and channels through innovation, data-driven decision making, and omni-channel initiatives, where her focus has been on attracting and retaining customers, and removing friction points for the customer, both online and in-store.
Prior to David’s Bridal, Courtney worked as a strategy/management consultant at Booz & Co where her experience included channel strategy, DTC marketing/go-to-market strategy and implementation, and supply chain and operational transformations. She also spent eight years at Merck & Co. with experience leading manufacturing operations, new product launches, technology transfer, and supply chain management. Courtney received her MBA in Entrepreneurial Management from Wharton as a Palmer Scholar, and graduated Summa Cum Laude with a B.S. in Chemical Engineering from Virginia Tech.
VP, Digital / eCommerce
TJ Papp is the VP of Consumer Direct for Kenneth Cole Productions, the iconic NYC brand who over the years has created progressive, often provocative advertising for which the brand is known.
TJ is responsible for overseeing the buying, merchandising, digital marketing, financial planning, product management, UX design, engineering, data science, IT, analytics and insights, and customer service functions. In his current role he drives an offense focused on a consumer-centric operating model, that will accelerate a seamless connection across Kenneth Cole’s Digital and physical portfolio to power up future growth.
Previous to his role at Kenneth Cole Productions, TJ held several global leadership roles within Nike, Inc. including product management and merchandising. Most recently TJ led the Global Integrated Digital Strategy for Nike supporting the NikeWomen’s Category with a focus on increasing consumer connection (engagement, conversion, frequency, retention).
In addition, he has held senior leadership roles at Victoria’s Secret and Cole Haan.
VP, Growth Marketing & eCommerce
Mark Chou is VP, Growth Marketing and E-Commerce at Away, a brand designing thoughtful objects for modern travel. Prior to joining Away, he led marketing and strategic partnerships at ONA and served as Managing Director of the New York Fashion Tech Lab. Before joining the Lab, Mark worked in e-commerce strategy at Ralph Lauren, early stage investing at the New York City Investment Fund, and investment banking at The Blackstone Group. He lives in New York City with his wife, Mara.
VP, Marketing & eCommerce
Laura Hnatow is the Vice President of Marketing and E-commerce for Sea Bags, a Portland, Maine-based manufacturer and retailer of handcrafted tote bags and accessories from recycled sails. Prior to joining Sea Bags in 2014, Laura was the Ecommerce Channel Manager for manufacturer and marketer, Cuddledown and also enjoyed over 10 years at renowned cataloger, L.L.Bean in roles that included International Marketing, Advertising, Catalog Production and Ecommerce. She dipped her toe in the agency business as the Managing Director of Imago Creative, an advertising firm specializing in marketing to Baby Boomer Women. While at Imago, she was the Research Director for and contributed to the writing of the A.M.A. published book BOOM, Marketing to the Ultimate Power Consumer – The Baby Boomer Woman.
Laura holds a B.B.A. in International Business from Hofstra University and an M.B.A. with Marketing concentration from University of Southern Maine where she was also an adjunct marketing instructor. She recently completed a 4-year term on the Advisory Board for the Women In Retail Leadership Circle, a national networking and educational organization for enterprise-level women in the retail industry.
VP, Customer Retention
Ben started work in 2012 as the first marketing hire at SeatGeek, the app for live sports, concerts, theater, & more. Since then, the SeatGeek team has reached millions of users & grown from 10 to almost 300 employees in four continents. He has specialized in digital & performance consumer acquisition, customer retention, and technical marketing/attribution. His pre-SeatGeek background was in quant-y roles like business intelligence and sales & revenue operations at Salesforce, Buddy Media, Clover, and Yelp.
VP, Strategic Partnerships
Taylor Burton, VP of Strategic Partnerships, is responsible for leading Drizly’s relationships with both global alcohol suppliers and non-endemic partners, focused on aligning eCommerce goals while lowering Drizly's consumer acquisition costs.
Prior to Drizly, Taylor was Manager of Advertising Solutions for PayPal Media Network, where he helped monetize PayPal and eBay consumer data including developing a product that allowed eCommerce partners to put discount dollars directly into users’ PayPal accounts.
Prior to PayPal, Taylor was Director of Sales at Augme, the pioneer in mobile web and content rendering, where he helped scale the team from 6 to 250 full-time employees.
Wombi Rose is co-founder and CEO of Lovepop.
Wombi studied naval architecture and marine engineering at Webb Institute, where he met his future business partner and best friend John Wise. Wombi received a Masters degree from MIT, and joined McKinsey & Company before heading to Harvard Business School with Wise. On a business school trip to Vietnam, they discovered incredible hand-crafted paper cards and were inspired. They combined that ancient art form with the sliceform structure used in ship design to develop Slicegami™, and Lovepop was born.
Lovepop is reinventing the social expressions industry with an imagination meets engineering approach to design. Lovepop earned an investment from Kevin O’Leary on ABC’s Shark Tank in 2015, won Inc. Magazine’s Design Awards for Category Reinvention in 2017, has been featured on Good Morning America, 20/20, The View, and created one-of-a-kind pop-up art to reveal the winners at the 2017 Billboard Music Awards.
With Lovepop, Wombi is on a mission to create one billion magical moments across the globe. Most recently, we launched Lovepop Weddings, a fully customizable experience that allows couples to create handcrafted, 3D invitation suites that reflect their unique love story.
Matthew is VP of Growth/Marketing at Havenly. He was formerly responsible for growth of North American markets for the alcohol-tech company, Drizly. Matthew has a passion for early stage businesses, marketing/growth, building great teams, and bringing products/services to market (specifically with marketplace and assisted ecommerce businesses). Specialties: growth (referral, viral loops, product growth), customer acquisition, start-up scaling/strategy, and SEO. Matthew has an MBA from the Thunderbird School of Global Management.
VP, Digital Marketing & eCommerce Sales
Stasha Johnston is a seasoned B2B and B2C marketer leading the digital marketing team at Monin Inc, the premium gourmet beverage flavoring manufacturer. As the V.P. of Digital Marketing and Ecommerce Sales for Monin, she spearheads strategy, e-commerce, mobile applications, SEO/SEM, email and social media. Under her leadership Monin has seen significant e-commerce growth, has launched a second e-commerce site in Canada, has brought two mobile apps to market and has been repositioned as a digital leader in the beverage industry. With more than 10 years of experience in food and beverage marketing and advertising, Stasha has previously worked with brands such as Corona Beer, Buffalo Wild Wings, Jack Daniels and Bloomin’ Brands on both traditional and nontraditional marketing mediums. She holds an MBA from DePaul University and is currently working toward a second Master’s of Communication degree from Purdue University. Stasha is also on the board for the USF MUMA College of Business as well as the American Marketing Association, Tampa Bay chapter.
AVP, Digital Marketing and eCommerce
Johnny Russo joined Mark’s, one of the largest apparel retailers in Canada, as the Associate Vice President of Digital Marketing and Ecommerce in January 2016. Previous to joining the Mark’s team, Johnny worked at Bentley Leathers Inc. and was brought on to lead their Ecommerce and Digital Marketing. He was tasked with re-launching the new, fully responsive Bentley Ecommerce experience in May 2015. Prior to Bentley, Johnny worked in similar capacities for Mexx Canada and Buffalo David Bitton, overseeing everything from digital marketing, ecommerce, social media, operations, customer service, web design, and digital analytics.
Johnny has over 13 years of Digital Marketing and Ecommerce experience in the retail, manufacturing, mobile, and software sectors. Johnny is energetic and passionate about the Ecommerce and Digital Marketing fields, often speaking at numerous industry events, as well as sitting on the Board of Advisors for Etail Canada, National Retail Federation’s (NRF) Digital Council, Retail Council of Canada’s (RCC) Ecommerce Advisory Board, and on the Board of Directors of the Calgary Marketing Association. Johnny is obsessively trying to optimize and improve upon the online and omni-channel customer experience. He believes vendors are partners, and the IT and finance departments are friends (usually).
Vice President, Marketing
Paul Fredrick Menstyle
Scott joined Bain Capital Ventures in 2006 after selling the company he co-founded, ProfitLogic (a Bain Capital portfolio company), to Oracle. Scott’s area of investment interest has revolved around retail and retail-related technology, both online and offline, as well as the convergence of the two. Scott splits time between Boston and New York City.
Prior to Bain Capital Ventures, Scott was Chairman of the Executive Advisory Board and VP of Marketing and Science for Oracle Retail. Prior to its acquisition by Oracle in 2005, Scott was the President and co-founder of ProfitLogic. In 2005, Scott was named a winner of the Ernst & Young “Entrepreneur of the Year Award” in New England. Scott was also honored in 2004 as one of Chain Store Age’s “40 Under 40” most influential executives in the retail industry, and in 2006 received the Extended Retail Industry “Lifetime Achievement Award.” Prior to ProfitLogic, Scott held positions at Cognitive Arts, an early pioneer in the e-learning space, The Parthenon Group, a management consulting firm, and IBM, where Scott’s customers were major retailers.
Scott received an MBA, with distinction, from Harvard Business School and a BA, magna cum laude, in Electrical Engineering and Economics from Brown University.
Alex joined Lightspeed in 2016 as a Partner focused on consumer technology. He led Lightspeed’s investments in Daily Harvest and Zola, and focuses on online commerce, digital media, and emerging consumer platforms.
He previously spent nearly 7 years at Highland Capital, where as a Partner he led early stage investments across several sectors of consumer technology, including marketplaces (thredUP), virtual reality (Jaunt VR), and real estate (RentJuice, acquired by Zillow). He was also involved in the firm’s investments in 2U (NASDAQ:TWOU), Bit9, Imprivata (NASDAQ:IMPR), RethinkDB, Rethink Robotics, Streambase (acquired by TIBCO), and Vertica (acquired by HP). In addition, Alex led the Summer@Highland entrepreneurship program, which has mentored more than 50 student-led startups from inception, including Cloudflare, Handy, and Wildfire (acquired by Google).
Prior to Highland, Alex studied physics at Harvard College, where he graduated summa cum laude, with highest honors in his concentration. He then received an MS in materials engineering at the Massachusetts Institute of Technology, where he was part of a research group building the first fully optical computer chip. Alex also received an MBA from Harvard Business School, where he was a Baker Scholar, an honor given to the top 5% of the graduating class.
Alex is an inaugural member of the Global Shapers Community of the World Economic Forum, a group of leaders charged with catalyzing positive social change in their respective communities. He lives in San Francisco with his wife and son and enjoys exploring the city’s culinary and cultural scene.
I have been doing mergers and acquisitions for over 35 years and I specialize in the apparel, retail and consumer sectors. I am a co-founder and partner at Triangle Capital LLC. Before Triangle Capital, I was Managing Director at a boutique called Financo where I handled most of that firm’s apparel industry transactions. Before that, I was a Partner and First Vice President at Drexel Burnham Lambert where I co-ran a group of 14 professionals doing middle-market mergers and acquisitions. I have coauthored three books on finance and computer programming. I was formerly an Adjunct Assistant Professor in the graduate program of the Stern School of NYU. I have a BS in Accounting from NYU and an MBA in Finance from Harvard. I’m based in New York.
Senior Director, Integrated Marketing
Rue La La
Craig Kapilow is the Senior Director of Integrated Marketing at Rue La La, a leader in e-commerce sales and innovation connecting world-class brands with the next-generation shopper. In his role, Craig oversees Rue La La’s digital marketing, in-box insert and voucher businesses – with his eye always on fresh and inventive methods for integration. Craig has close to seven years of experience with the Rue La La brand and over 14 years of experience intersecting content and commerce. Prior to joining Rue La La, Craig spent several years at start-ups in Boston, and was one of the original founders of DigBoston, where he served as the first music editor. In addition, Craig is a nationally published journalist contributing to two books, Adidas Rockers and the Time Out Boston Guide. Craig lives in Newton, MA with his wife and two children and is an amateur cook in his spare time.
Senior Digital Acquisition Lead
Plow & Hearth
Senior Director, eCommerce & Online Marketing
Dan Marques is a data-driven eCommerce marketer and entrepreneur. Dan is currently Sr. Director of eCommerce & Online Marketing for Talbots. He previously led eCommerce Marketing in the US for adidas Group. Dan also was co-founder and VP of Marketing & Analytics at eCommerce jewelry retailer Gemvara and spent a year at Babson College as the Manager of Entrepreneur Development helping launch and grow new ventures. Dan started his career at Vistaprint managing SEO and SEM efforts.
Senior Director, Product Marketing
Nate Barad is a vital force in bringing the world's leading brands into the digital realm. He has lived and worked internationally, playing a lead role in building online businesses for Major League Baseball, Autotrader, ING Direct Paris, and Bank of England.
His deep expertise in the technical and practical means of producing customer experiences that build revenue are reflected in his work at BloomReach.
Director, Online Marketing And Ecommerce
Rob Elzner is an accomplished eCommerce and marketing operations senior professional with a strong blend of B2B & B2C eCom-merce sales, extensive marketing & technology services experi-ence and is used to leading large professional organizations and business development. He has been part of Dell for the past 15 years holding positions as a highly effective project and program manager with history of leading complex yet successful launches and integrations on time and under budget. For the past 7 years he has been responsible for web sales on Dell.com, customer pathing and funnel strategies, site merchandizing and web site conversion optimization, and highly involved in digital marketing efforts. Rob has passion for technology and analytics as it relates to customer shopping and purchase behaviors
Director Digital Experience, Product Management & Omni-channel Integration
Lowe's Companies, Inc.
Director, Digital Content & eCommerce, Hair.com / Professional Products Division
Head of eCommerce
ZX Ventures, Anheuser-Busch
Carolyn Littlefield is the Head of eCommerce, North America for Anheuser- Busch. In this role she oversees the company’s strategy and relationships with all retailers selling beer online in the US and Canada. She has a dedicated eCommerce team, based in New York City, who work directly with each of their eRetail partners, such as Amazon, Wal-Mart, FreshDirect and Drizly, on Joint Business Planning, category management, and marketing strategy.
Carolyn joined Anheuser-Busch in 2011. In her prior role, she was the lead for US ePartnerships at Anheuser-Busch, overseeing and developing relationships with on-demand alcohol marketplaces and delivery companies like Drizly, Minibar, Saucey, and delivery.com. In the past two years on these platforms, both the beer category and Anheuser-Busch sales have more than doubled, so brand marketing and consumer experience is extremely important as eCommerce alcohol sales continue to grow.
Carolyn grew up in St. Louis, Missouri and currently lives in New York City with her Fiance Brandon. She graduated from Princeton University with a Bachelor’s Degree in History.
Director, Ecommerce Strategy and Partnerships
Wayne currently leads the US e-commerce strategy for Diageo. He is leads the team building out e-commerce capabilities and developing partnerships that enable Diageo to activate and grow through online routes to consumer.
Prior to Diageo Wayne worked at Nestle building and managing direct to consumer capabilities for Nestle and digital marketing and global network partnerships at American Express.
Director, User Experience
Director, Customer Acquisition
Lisa Craveiro is responsible for leading INDOCHINO's paid acquisition strategy with a focus on driving omnichannel customer growth. For the last three and a half years, Lisa has been instrumental in executing and optimizing INDOCHINO's full-funnel paid media strategies and tactics across a range of digital and offline marketing channels. With over eight years of experience in fast-paced, high-growth environments, she has also held roles executing digital growth agendas at leading companies such as Coastal.com and 6S Marketing.
Director of Social Media & Content Strategy
America’s Test Kitchen
Claire has rooted her career in the changing landscape of Marketing, consulting for Fortune 100 brands at Arnold Worldwide before moving into adtech. Most recently, she moved in-house to establish a new discipline at America's Test Kitchen focusing on Social Media and Content Marketing Strategy. She is a change-agent with equal strengths in creative and media strategy. Claire graduated from Bentley University's undergraduate business program in the top 1% of her class, Summa Cum Laude.
The Bouqs Company
Phil currently is the Director of CRM at the Bouqs Company, which is an online flower retailer that delivers flowers fresh from eco-friendly, sustainable farms to doorsteps nationwide. Phil overseas all outbound marketing efforts to current prospects and customers driving creative, segmentation, and lifecycle marketing strategies across email, mobile, social and offline channels.
Prior to the Bouqs Co., Phil spent five years in CRM and online marketing roles in the healthcare and fitness industries managing various direct to consumer programs focused on driving growth with existing customers.
Caroline Culbertson is the Director of Marketing at Betabrand, San Francisco’s crowdsourced and crowdfunded e-commerce apparel company, where she oversees customer acquisition and retention strategy and marketing. Previously, Caroline was a media supervisor at Mediahub Mullen Lowe in Boston where she oversaw media strategy for brands like L.L.Bean and JetBlue with a focus on digital, mobile, and video. Her creative approach to media subsequently earned her a number of nominations and awards including an OMMA Award for Content Integration and a Shorty Award for Best in Travel. When she’s not selling all of the pants, she can be found eating, dancing like a manic at concerts, and snowboarding with her husband in and around the Bay Area.
Senior eCommerce Manager, Personalization and Optimization
A highly driven and results oriented e-Commerce professional, with over 10 years of experience fostering strategic growth in fast-paced, multi-channel, retail environments in both Europe and U.S. Passionate about optimizing UX through data driven personalization, machine learning, and agile web optimization strategies. Currently responsible for driving digital experimentation and personalization strategy for Lenovo global eCommerce business.
Senior Engineering Manager
John Cline is a senior engineering manager leading the Growth and Member Experience teams at Blue Apron. Prior to Blue Apron, he led the homepage team at eBay where he oversaw several full redesigns of the web homepage and assisted with the launch of redesign of the eBay’s native apps. He graduated from Seattle University with his BS in Computer Science in 2008, and completed an MBA from the W.P. Carey School at Arizona State University in 2011.
Rebecca has a passion for brands and analytics. She brings expertise from working with Fortune 1000 brands and helping them sell directly to consumers online. An avid online shopper, Rebecca is thrilled to be a part of Logicbroker and help clients provide a better shopping experience for their consumers. As Director, Marketing, at Logicbroker, Rebecca focuses on building out the Logicbroker brand, strategic partnerships, and bringing customer success stories to light while keeping a pulse on industry trends and best practices.
Rebecca holds a BA in Communications and English from the University of Connecticut. Outside of work, Rebecca enjoys cooking, Jeopardy!, and spending time at home with her fiancé and their two dogs, Zulu and Luna.
VP of Partnerships
Skye Spear is the VP of Sales and Partnerships at Signifyd, a company focused on helping merchants realize their full potential by removing fraud as an obstacle to business growth. Skye helps extend Signifyd's reach by creating and fostering relationships with strategic partners in the eCommerce space. Prior to joining Signifyd, Skye held positions at Silver Tail Systems and RSA Security ranging from engineering to sales and marketing.
As chief executive officer at Logicbroker, Mr. Zamani is responsible for creating, leading, and executing the company’s strategy and vision. He has over 20 years of experience delivering ecommerce, technology and Software-as-a-Service (SaaS) products and solutions to small businesses and Fortune 500 companies. Throughout his experience, he has held various executive roles on the business and technical sides for companies such as Pitney Bowes, U.S. Web, and Office Depot. Prior to running Logicbroker, he was the Senior Director of Sales, Support, and Operations at Office Depot and was acting COO of the technology selling division overseeing eCommerce, IT, product management, marketing, pricing, supply chain, call center, and presales support. Mr. Zamani holds a B.S. in Computer Science and an MBA with the highest academic degree from the University of Connecticut. He also carries various technical certifications on Microsoft platforms.
VP, Business Development
Yoav Susz leads Optimove’s New York-based business development team, where he is playing a major role in Optimove’s successful expansion into the US market. Yoav specializes in helping retail brands build emotionally-intelligent retention marketing strategies that focus on leveraging each brand’s core identity. In his position, Yoav focuses on building relationships with partners across the Americas. Prior to joining Optimove, Yoav served as a corporate litigator for Israel’s leading law firm, where he represented some of the world’s leading technology companies. Yoav holds an LLB from The Interdisciplinary Center and an MBA from the Stern Business School at NYU.
Chief Strategist, Co-Founder
Al brings extensive experience in product management, marketing, and technology to Annex Cloud. Prior to founding Annex Cloud, he founded Immply Group, a web development agency Before that, he led eCommerce at Teleflora where he was responsible for Product Management and Marketing for the teleflora.com, eFlorist and findaflorist.com properties. He also held senior technology roles at SaaS startups including Foodlink Online and Agribuys which offered a lot of learnings that he has been able to utilize in growing Annex Cloud. Under Al's leadership, the Annex Cloud team has grown from 2 to over 150 with people across several offices and 3 continents. Al is a frequent speaker at several trade shows including eTail and shop.org. When he’s not working, he loves spending time with his two girls and his family or just catching up on sleep.
SVP, Global Experience
David Schey, Zeta’s Senior VP of Customer Experience, has over 18 years of experience consulting Fortune 1,000 companies on optimizing marketing and CRM programs, within both digital and offline channels. Most recently, David served as Vice President/Group Director of Strategy and Analytics at DigitasLBi, where he led the S&A CRM practice. He has held leadership positions at Digitas, Merkle and Epsilon. Throughout his career, David has worked with a variety of national and global brands including PepsiCo, Pfizer, Unilever, Kraft, Tesco, Samsung, Comcast, The Limited, Urban Outfitters, T.J.Maxx, Toys “R” Us and Bed Bath & Beyond, to plan, measure and optimize CRM campaigns. He holds a B.S. in Marketing from the University of Maryland at College Park, and an M.B.A. in Marketing from Rutgers University.
VP of Strategy
Co-Founder & CEO
Oisin Hanrahan is a serial entrepreneur with deep knowledge of two-sided marketplaces and a keen interest in technology and politics. Oisin is currently the co-founder and CEO of Handy, the nation’s leading provider of home services. With millions of transactions nationwide, Handy has changed the way that people buy services every day. Over 100,000 home cleaners, handymen, electricians and carpenters have worked on the Handy platform, serving over half a million customers. Oisin has raised over $120 million in capital to help Handy address the $400 billion home services market.
Prior to Handy, Oisin started a political technology platform in Dublin and a real estate development business in Budapest. He also co-founded The Undergraduate Awards, a foundation that supports and celebrates outstanding undergraduate students globally. Oisin has taken an active stance on a number of political issues around labor and technology and has advised the US Department of Commerce. Oisin also advises and invests in startups, particularly in New York City. Oisin’s work has been extensively featured in major media, including CNBC, The Wall Street Journal, and The New York Times. He studied at Trinity College Dublin, London School of Economics and Harvard Business School.
Senior Editorial Analyst
Austin McCraw, Senior Director of Research Partnerships, MECLABS Institute, has traveled around the country teaching the MECLABS Value Proposition Development Course at Fortune 50 companies and enterprise startups and has worked directly with marketing departments to help them discover and optimize their company’s Value Propositions. He has reviewed over 2,500 experiments, written over 300 hours of training, and developed five professional certification courses on the topics of Offer Response Optimization and Value Proposition.
Before joining MECLABS in 2007, McCraw was the Promotions Director for a PBS affiliate in Gainesville, Fla., where he was in charge of publicizing local and national programming.
He is an advocate for implementing customer logic over company logic in marketing campaigns as well as testing key elements in emails, on pages and in ads to gain insights and deliver value to customers.
McCraw frequently conducts in-person, on-site team training for brand-side marketers and their agencies
Director Of Product & Project Management for Stores
Ben leads product management for Williams Sonoma, Inc., which includes West Elm, Pottery Barn, and Williams Sonoma. He plays a key role in driving the company’s product strategy, with a focus on creating and optimizing experiences that span the customer journey from online to in store.
He has over 10 years of experience in the management consulting, strategy, and eCommerce spaces, always with a focus on creating and building innovative customer experiences. Prior to Williams Sonoma, Ben led eCommerce at a startup, headed strategy and product management at MyHabit (an Amazon company), and worked with a variety of clients at Monitor Deloitte.
He holds an MBA from the Tuck School of Business at Dartmouth and a Bachelor of Science from Carnegie Mellon University. Originally from Columbus, Ohio, Ben is now based in New York. In his spare time, he loves to travel internationally, cook, and play and watch sports, while reminiscing about his mediocre division 3 football career.
Kristin Schoenstein has been a Program Director with Worldwide Business Research since 2010 and has been producing events since 2004. She currently specializes in the retail and eCommerce sector where she heads up the Future Stores portfolio and eTail East. She also successfully launched and grew WBR’s customer experience portfolio. In her role, she is responsible for market research, content creation and speaker faculty management for each event. Prior to WBR, she produced events in the healthcare and pharmaceutical sector, and got her start organizing educational programming for physicians. In her free time, Kristin heads out to the East end of Long Island where she enjoys fishing, boating and days at the beach with her husband and two daughters.