Aliyah Flowers

B2B Community Manager RETHINK Retail

Aliyah Flowers is the Community & B2B Marketing Manager at RETHINK Retail, where she leads initiatives that connect top retail executives with innovative solution providers. She drives programs like Top Retail Experts, curates high-impact events and podcasts, and creates opportunities for meaningful industry conversations. Known for her approachable style and sharp insights—especially around Gen Z and emerging tech—Aliyah is a rising voice in retail. A proud UCF alum, she brings energy, connection, and strategic value to everything she touches.

Monday, August 11: Customer Journey Summit

1:00 PM Customer Journey: Keynote Panel: Yes, It’s Time to Talk About Gen Alpha (and Gen Z a bit): Preparing for the Next Generation

Gen Alpha and the still-emerging Gen Z, shaped by unprecedented technological advancements and diverse cultural influences, will redefine how brands engage with their audiences and create meaningful experiences. This keynote panel will explore the unique preferences, behaviors, and expectations of these younger generations, providing insights on how marketers can adapt their strategies to resonate with them and secure a strong future in the market. Expect to hear about: 

  • Understanding Gen Alpha and Gen Z’s digital-first mindset to shape your marketing strategies
  • Creating authentic, values-driven content that resonates with these socially conscious generations
  • Embracing emerging technologies, like AI and AR, to engage younger audiences in new ways
  • Adapting to shorter attention spans by delivering quick, impactful, and interactive experiences

Wednesday, August 13

2:20 PM Track B: Fireside Chat: Harnessing the Power of Storytelling to Build Brand Trust

Storytelling has emerged as a cornerstone of brand trust, with emotionally resonant narratives driving up to 30% higher conversion rates by forging authentic connections between businesses and their audiences. By weaving values, challenges, and customer-centric journeys into cohesive stories, brands transform from transactional entities into relatable characters that audiences champion. This fireside chat will explore how strategic storytelling humanizes brands, amplifies credibility, and turns passive consumers into loyal advocates through vulnerability, consistency, and purpose-driven narratives.

  • Sharing behind-the-scenes challenges and lessons learned to humanize your brand, fostering trust through transparency and relatability
  • Spotlighting user-generated stories and testimonials, leveraging social proof to demonstrate real-world impact and build communal trust3
  • Aligning storytelling across platforms—social media, blogs, videos—to reinforce core values and messaging, ensuring cohesive brand identity
  • Anchoring stories in your brand’s mission and ethics, using metaphors or customer journeys to highlight commitments to sustainability, equity, or innovation 

Check out the incredible speaker line-up to see who will be joining Aliyah.

Download The Latest Agenda