Angela Lane
Senior Manager, eCommerce Omega
Monday, August 10: Summit Day
4:05 PM Loyalty: Panel: Beyond the Checkout: Reinventing Post‑Purchase Experiences to Drive Retention and Advocacy
- Understanding why retention now depends on the moments after purchase, not before
- Designing frictionless post‑purchase experiences that build brand trust
- Leveraging AI and predictive data to anticipate needs and personalize follow‑ups
- Transforming service recovery and returns into moments of delight
- Building emotional loyalty through post‑purchase communication, content, and community
Check out the incredible speaker line-up to see who will be joining Angela.
Download The Latest Agenda