Agentic shopping, where AI agents act autonomously on behalf of consumers, is poised to rapidly transform digital commerce. According to Gartner, 33% of digital purchases will be handled by autonomous agents by 2028.

As the CEO of a leading Order Management System company, we understand how back-end infrastructure is required to deliver the promise of agentic commerce, and the shift is already underway. Brands that invest now are positioning themselves to meet the demands of this new era, unlocking faster growth, reducing customer acquisition costs, and enhancing customer experiences.

Key Takeaways:

• What to invest in now: Identify and prioritize the foundational systems and technologies required to support agentic shopping across channels.
• What success looks like: Understand how agentic readiness can drive conversion, customer loyalty, and operational efficiency.
• Why timing matters: Develop a strategic roadmap to future-proof your tech stack by 2026, ensuring readiness for the agentic commerce landscape.