eTail Boston 2019

August 19 - 22, 2019

The Sheraton, Boston

David Levin, VP, Customer Experience & Digital Innovation at Bob's Discount Furniture
Bob's Discount Furniture Logo

David Levin

VP, Customer Experience & Digital Innovation
Bob's Discount Furniture

Check out the incredible speaker line-up to see who will be joining David.

Download The Latest Agenda

Day 1: Always On: Omni-Channel And The Connected Customer - Tuesday, August 20th, 2019

Tuesday, August 20th, 2019

4:00 PM Top Ten List: 10 Best Practices for Building Great Customer Experiences

Your brand is no longer defined by your marketing. It’s defined by your customer experience. This isn’t such a novel or controversial notion. As common wisdom goes, great marketing can’t save a bad brand. Plus in the age of Amazon driving brand erosion, it’s become critically important for marketers to provide compelling customer experiences in order to stand out. This discussion will address:
• 10 customer experience best practices to inspire your strategy
• Examples of how leading brands have employed these CX best practices to differentiate
• Ideas that you can apply to your strategic planning, as well as to in-store and online tactics

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