Divyangna (Div) is a product management leader at BJ’s Wholesale Club, where she shapes the company’s AI strategy and oversees key areas of the e-commerce experience. Her work focuses on building scalable platforms and services that optimize costs and operations, and enable data-driven, profitable decisions. Previously, at Gap Inc., she laid the foundation for AI/ML initiatives aimed at improving forecasting, supply chain visibility, and operational efficiency. Through her experience, she’s learned that while building the technology is critical, the true challenge—and opportunity—lies in change management. Driving successful AI adoption at the enterprise level means aligning stakeholders from executives to analysts, and she brings a wealth of insights on how to do just that.