Dwight Howell is Director of Architecture and Store Planning at Best Buy, where he leads teams that translate strategic & design intent into scalable, high-impact retail experiences. With leadership experience spanning Best Buy, Target, Eurofins Scientific, and the U.S. Army, Dwight brings a systems-driven approach to strategy, execution, and team development. A former Army Engineer Officer with deployments to Iraq, Afghanistan, and East Africa, he is passionate about accountability, ownership, and delivering outcomes that matter. Dwight holds degrees from Arizona State University, MIT, and UNC Chapel Hill, and serves on boards focused on education and leadership development.
Tuesday, August 11
5:30 PM Track A: Panel: Driving Seamless, Integrated Customer Journeys for a Richer Shopping Experience
Today’s shoppers expect connected, seamless experiences across digital, service, and in‑store channels. In this session, we’ll explore how organizations are breaking down silos between ecommerce, contact centers, and stores while using AI and modernized systems to support smarter service and more cohesive customer journeys.
- Empowering agents with AI tools for smarter, faster customer support and upselling
- Enhancing the shopping experience through blending digital, services, and in-store for a holistic customer journey
- Breaking down silos between ecommerce, contact centers, and stores for a seamless journey
- Modernizing legacy systems to reduce fragmentation and improve customer experiences
Check out the incredible speaker line-up to see who will be joining Dwight.
Download The Latest Agenda