Feliz Papich serves as SVP of Digital Technology, Experience and Insights at Crocs, Inc. Feliz has more than 15 years of experience in the e-Commerce space, including leadership roles at Deckers Brands, where she led the e-Commerce channel, and Merkle (a dentsu company), where she developed and led the Digital Content Department. During her Career, Feliz received her MBA from Northern Arizona University.
· Collecting and analyzing customer data at each touchpoint to build comprehensive, personalized profiles
· Using real-time insights to deliver tailored content and offers throughout the customer journey
· Leveraging AI and automation to scale personalization efforts without sacrificing quality
· Continuously refining your strategies by testing and optimizing personalized experiences based on customer feedback
Check out the incredible speaker line-up to see who will be joining Feliz.
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