Gustavo Cardona is VP of Technology at Levain Bakery, leading IT infrastructure and data strategy for the growing omnichannel bakery brand. He's responsible for building unified data platforms that consolidate customer touchpoints across retail, e-commerce, and commissary operations, including integrations of Toast, NetSuite, and CrunchTime systems. Gustavo focuses on creating data accuracy and real-time visibility while driving organizational adoption—ensuring teams actually use the insights they generate. He's currently developing Levain's Emerging Tech Strategy with an emphasis on responsible AI governance and decision intelligence.
Tuesday, August 11
3:20 PM Track C: Panel: The Ultimate Goldmine: Managing Customer Data in a Privacy-First, Omnichannel Retail World
Retailers today are sitting on a treasure trove of insights but turning that information into meaningful action requires strategy and care. This panel will explore how to unify, clean, and leverage data across channels to drive personalized, seamless experiences while maintaining customer trust.
- Consolidating customer data from all touchpoints into a unified platform to create a comprehensive, real-time view of each shopper
- Ensuring data accuracy and cleanliness through automated auditing processes to enable reliable personalization and insights
- Balancing data use with strict privacy compliance and transparency to build and maintain customer trust
- Leveraging omnichannel insights to deliver seamless, personalized experiences across online, in-store, and mobile channels, driving engagement and sales
Check out the incredible speaker line-up to see who will be joining Gustavo.
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