Hemang Upadhyay

Hemang Upadhyay

Senior Manager, Product Management, IA LG Electronics North America
Hemang Upadhyay

Monday, August 10: Summit Day

3:05 PM AI & the Customer Journey: Ask the Experts Town Hall Panel: Fully Integrating AI into Your Tech Stack: Measuring Real Impact and Incrementality in Retail

AI is no longer a bolt-on feature—retailers must fully integrate it across martech stacks to unlock measurable impact on acquisition, retention, and revenue, while proving true incrementality amid noisy data. From attribution models to A/B testing at scale, success hinges on clear KPIs, clean data pipelines, and cross-team alignment that turns AI hype into hard results. In this Ask the Experts Town Hall Panel, industry pros tackle your toughest integration challenges through live Q&A, sharing frameworks to quantify ROI and build AI systems that genuinely move the needle.
  • Integrating AI-driven tools across marketing, supply chain, and customer experience systems to create a unified data and decision layer
  • Optimizing retail operations through predictive analytics and automation that enhance efficiency and personalization
  • Measuring AI’s incremental value by linking predictive outputs to revenue, retention, and customer lifetime metrics
  • Evolving performance frameworks to distinguish true AI-driven impact from baseline or traditional technology gains

Check out the incredible speaker line-up to see who will be joining Hemang.

Download The Latest Agenda