Ipshita Chakraborty

Ipshita Chakraborty

Director, Data Science & Applied AI - Global Product Strategy & Ops HelloFresh
Ipshita Chakraborty

Ipshita Chakraborty is a transformational AI and Data executive with 15+ years of experience driving enterprise-wide change across eCommerce, consumer tech, and financial services. A specialist in converting raw data into competitive advantage, she has delivered over $200M in EBIT impact by launching AI-powered VoC platforms, scaling experimentation, and modernizing cloud-native ecosystems. Ipshita currently serves as a founding board member for the Retail Women in Tech (RWIT) AI Council and is a dedicated volunteer with JerseySTEM. She thrives at the intersection of business and technology, helping organizations move beyond using data to truly leading with it.

Monday, August 10: Summit Day

4:05 PM Loyalty: Panel: Beyond the Checkout: Reinventing Post‑Purchase Experiences to Drive Retention and Advocacy

Post-purchase moments are make-or-break for turning one-time buyers into lifelong advocates, yet most brands treat them as an afterthought amid the rush to acquire new customers. With rising expectations for seamless delivery tracking, effortless returns, and personalized upsell opportunities, smart retailers are redesigning these experiences to boost retention, satisfaction, and word-of-mouth referrals. In this panel, retention experts unpack strategies for crafting frictionless post-checkout journeys—from proactive communication and loyalty perks to data-driven re-engagement—that transform transactions into lasting relationships.
  • Understanding why retention now depends on the moments after purchase, not before
  • Designing frictionless post‑purchase experiences that build brand trust
  • Leveraging AI and predictive data to anticipate needs and personalize follow‑ups
  • Transforming service recovery and returns into moments of delight
  • Building emotional loyalty through post‑purchase communication, content, and community

Check out the incredible speaker line-up to see who will be joining Ipshita.

Download The Latest Agenda