Jeremy Goldman

Jeremy Goldman

VP, Editorial & Insights RETHINK Retail
Jeremy Goldman
Jeremy Goldman is Vice President of Editorial & Insights at RETHINK Retail, where he leads the organization's editorial strategy, original research, executive thought leadership, podcasts, and industry intelligence covering retail, AI, ecommerce, omnichannel, commerce media, consumer behavior, and digital transformation. He works with many of the world's leading retailers, brands, technology companies, and agencies to help executives understand the trends reshaping global commerce. Prior to joining RETHINK Retail, Jeremy spent more than five years at EMARKETER, where he served as Senior Director of Marketing, Commerce & Tech Briefings. There, he led editorial strategy and executive content covering digital commerce, retail media, AI, marketing technology, digital advertising, and emerging consumer trends. Before moving into industry research and media, he led ecommerce, digital marketing, CRM, and social media initiatives for global brands including Kiehl's, Unilever, and TEMPTU, helping drive award-winning digital transformation initiatives, ecommerce growth, and customer engagement programs. Earlier in his career, he founded the award-winning digital marketing agency Firebrand Group, advising organizations ranging from Consumer Reports and Amtrak to Colgate, the U.S. Marine Corps, and Mobileye. An internationally recognized keynote speaker, Jeremy has presented at leading conferences including SXSW, Web Summit, INBOUND, CommerceNext, and numerous retail, ecommerce, AI, and marketing events around the world. He is known for translating complex technological and market shifts into clear strategic frameworks that executives can immediately apply. His commentary has appeared in major media including The Wall Street Journal, The New York Times, Bloomberg, CNN, BBC, CNBC, NPR, and numerous industry publications. Jeremy is the bestselling author of Going Social: Excite Customers, Generate Buzz, and Energize Your Brand with the Power of Social Media and co-author of Getting to Like, both of which explore how organizations and individuals can build stronger relationships through digital engagement.

Monday, August 10: Summit Day

3:45 PM Loyalty: Panel: Beyond the Checkout: Reinventing Post‑Purchase Experiences to Drive Retention and Advocacy

Post-purchase moments are make-or-break for turning one-time buyers into lifelong advocates, yet most brands treat them as an afterthought amid the rush to acquire new customers. With rising expectations for seamless delivery tracking, effortless returns, and personalized upsell opportunities, smart retailers are redesigning these experiences to boost retention, satisfaction, and word-of-mouth referrals. In this panel, retention experts unpack strategies for crafting frictionless post-checkout journeys—from proactive communication and loyalty perks to data-driven re-engagement—that transform transactions into lasting relationships.
  • Understanding why retention now depends on the moments after purchase, not before
  • Designing frictionless post‑purchase experiences that build brand trust
  • Leveraging AI and predictive data to anticipate needs and personalize follow‑ups
  • Transforming service recovery and returns into moments of delight
  • Building emotional loyalty through post‑purchase communication, content, and community

Check out the incredible speaker line-up to see who will be joining Jeremy.

Download The Latest Agenda