Monday, August 10: Summit Day
Shoppers today crave more than transactions—they demand service-oriented retail that delivers exceptional experiences and genuine value at every touchpoint, from discovery to delivery. Boll & Branch is redefining luxury bedding by prioritizing ethical sourcing, personalized consultations, and white-glove customer care that turns one-time buyers into devoted fans. In this keynote, Katia Unlu from Boll & Branch will share how embracing a service-first mindset unlocks sustainable growth, fosters fierce loyalty, and sets premium brands apart in a commoditized market.
- Expanding beyond products by integrating services to meet evolving customer needs and drive new revenue streams
- Differentiating your brand and foster loyalty by delivering exceptional service experiences—both in-store and online—that cannot be replicated by pure-play ecommerce competitors
- Leveraging service offerings to increase traffic and maximize brick and mortar ROI while driving loyalty to the overall business
- Using data and technology to personalize service delivery, streamline operations, and create seamless omnichannel experiences that keep customers engaged and coming back
- Positioning associates as key enablers of service innovation, empowering them to deliver value-added experiences that strengthen customer relationships and set your brand apart
Check out the incredible speaker line-up to see who will be joining Katia.
Download The Latest Agenda