Katia Unlu

Katia Unlu

Chief Commercial Officer Boll & Branch
Katia Unlu
Katia Unlu is the Chief Commercial Officer at Boll & Branch, where she oversees the brand’s commercial strategy across marketing, ecommerce, retail, wholesale, and customer experience. She is responsible for driving growth, deepening customer relationships, and ensuring a cohesive omnichannel approach as the company continues to scale. Prior to Boll & Branch, Katia held senior commercial and marketing leadership roles at high-growth consumer brand, Birchbox, where she led teams through periods of rapid scale, channel expansion, and brand evolution. She began her career in planning at Macy’s.com, building a strong foundation in omni-channel retail and consumer insights. Known for building brands at the intersection of data, creativity, and customer understanding, Katia brings a sharp commercial instinct and a deeply collaborative leadership style. She is passionate about building high-performing teams and shaping how modern consumers discover, experience, and stay loyal to premium brands.

Monday, August 10: Summit Day

11:45 AM AI & the Customer Journey: Keynote: Service-Oriented Retail: Unlocking New Growth Through Experience and Value

Shoppers today crave more than transactions—they demand service-oriented retail that delivers exceptional experiences and genuine value at every touchpoint, from discovery to delivery. Boll & Branch is redefining luxury bedding by prioritizing ethical sourcing, personalized consultations, and white-glove customer care that turns one-time buyers into devoted fans. In this keynote, Katia Unlu from Boll & Branch will share how embracing a service-first mindset unlocks sustainable growth, fosters fierce loyalty, and sets premium brands apart in a commoditized market.
  • Expanding beyond products by integrating services to meet evolving customer needs and drive new revenue streams
  • Differentiating your brand and foster loyalty by delivering exceptional service experiences—both in-store and online—that cannot be replicated by pure-play ecommerce competitors
  • Leveraging service offerings to increase traffic and maximize brick and mortar ROI while driving loyalty to the overall business
  • Using data and technology to personalize service delivery, streamline operations, and create seamless omnichannel experiences that keep customers engaged and coming back
  • Positioning associates as key enablers of service innovation, empowering them to deliver value-added experiences that strengthen customer relationships and set your brand apart

Check out the incredible speaker line-up to see who will be joining Katia.

Download The Latest Agenda