Tuesday, August 11
5:30 PM Track A: Panel: Driving Seamless, Integrated Customer Journeys for a Richer Shopping Experience
Today’s shoppers expect connected, seamless experiences across digital, service, and in‑store channels. In this session, we’ll explore how organizations are breaking down silos between ecommerce, contact centers, and stores while using AI and modernized systems to support smarter service and more cohesive customer journeys.
- Empowering agents with AI tools for smarter, faster customer support and upselling
- Enhancing the shopping experience through blending digital, services, and in-store for a holistic customer journey
- Breaking down silos between ecommerce, contact centers, and stores for a seamless journey
- Modernizing legacy systems to reduce fragmentation and improve customer experiences
Check out the incredible speaker line-up to see who will be joining Kelley Mitchell.
Download The Latest Agenda