Laural Simeon
Senior Director, Customer Experience OUAI
Monday, August 10: Summit Day
3:35 PM AI & the Customer Journey: Keynote: Fireside Chat: Keeping Humanity at the Heart: Elevating the Customer Voice Across the Shopping Journey in an AI-Driven Landscape
- Exploring how AI can enhance human connection by amplifying customer empathy and emotional intelligence across the journey
- Balancing automation with human touchpoints, ensuring technology empowers more personal, meaningful experiences
- Using AI-driven insights to listen at scale and act with authenticity in every customer interaction
Check out the incredible speaker line-up to see who will be joining Laural.
Download The Latest Agenda