Lindsey Comeau
Head of User Research & Customer Service Sunday
Wednesday, August 12
5:15 PM Track A: Fireside Chat: Journey Mapping Meets Real-Time Reviews: Unlocking Actionable Insights for Seamless, Customer-Led Innovation
- Integrating real-time customer reviews and feedback into journey maps to capture evolving sentiments and experiences
- Analyzing voice-of-customer data using AI-driven tools to identify pain points and opportunities at each touchpoint
- Visualizing journey maps dynamically, updating continuously based on fresh customer insights for proactive experience improvements
- Collaborating cross-functionally with shared, interactive maps that align teams around customer-led innovation and rapid response
- Implementing event-triggered actions linked to journey insights to automate improvements and personalize experiences in real time
Check out the incredible speaker line-up to see who will be joining Lindsey.
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