Lucas Thelosen

CEO Gravity

Lucas Thelosen is CEO of Gravity, maker of Orion, an advanced AI analyst. He previously led Product for Data & AI at Google Cloud. He joined Google through the $2.6B acquisition of Looker, where he was an executive. His 20 years in data analytics included founding a global consulting firm and working with clients like Walmart, Disney, Uber, and Bank of America. He is raising his four daughters in Boulder, Colorado.

Monday, August 10: Summit Day

1:25 PM AI & the Customer Journey: AI Demos - 4x

Join four cutting edge solution providers as they each give a ten-minute demo surrounding their AI specific technology.

1. What Walmart Got Right About Analytics (And How Your Team Can Have It)

Retail's most advanced analytics capabilities used to require massive budgets and large data teams. In this session, Lucas Thelosen demos Orion, an AI analyst that moves retail teams from dashboards and slide decks to conversations and intelligent alerts, giving any team the speed and sophistication of the best in the business.

Understand how AI is closing the gap between enterprise analytics and lean data teams, and why sophisticated analytics no longer requires a large budget or a big data team.
Learn how to move from reactive reporting to proactive decision-making, where insights and intelligent alerts surface before you have to ask for them.
See how fast Orion connects to your existing data stack and turns business questions into decisions, without ripping out what you already have.

Lucas Thelosen, CEO, Gravity

2. Preezie

3. What Millions of Support Tickets Tell Us About Ecom CX in 2026

Every Shopify brand is being told to automate support, but almost nobody has a real baseline for what good looks like. We analyzed support data across a large set of Shopify merchants to map where ticket volume actually comes from, what's getting automated today, and where human agents add value versus where their time gets wasted. This session breaks down what the data says about the state of CX in 2026, and gives brands a way to benchmark themselves against it.

What the audience will learn:

How support volume really breaks down across Shopify merchants, and where the hidden cost centers are
What's realistically getting automated today, and where the automation ceiling sits
How to tell the difference between human work that adds value and human work that's just cleaning up broken processes
A simple way to benchmark their own CX operation against the data
What separates the top-performing CX teams from everyone else

Martin Weigl, Head of Sales (US), Yuma AI

4. Productsup