In a world of instant expectations and invisible loyalties, the brands that win are the ones that listen. This session explores how AI-powered, conversational relationships—like those enabled by BeHeard—can transform the customer journey from static touchpoints into dynamic, personalized experiences that feel human, timely, and authentic.

AI-powered chatbots are revolutionizing customer engagement in e-commerce by delivering instant, personalized support and tailored product recommendations across digital touchpoints, driving both satisfaction and sales. This keynote with Jessica Serrano and her vendor partners from BeHeard will explore how leading brands leverage conversational AI to streamline service, boost conversions, and foster loyalty through seamless, human-like interactions available 24/7. Expect to here how Jessica and her team were able to:

• Leveraging AI-powered chatbots to offer immediate, personalized customer assistance at any time of day
• Utilizing machine learning algorithms to refine chatbot interactions, adapting to customer behavior and feedback for enhanced performance.
• Employing natural language understanding to facilitate more conversational and accurate exchanges, making interactions feel more personal
• Fostering greater customer satisfaction and retention through proactive engagement and effective problem-solving capabilities