Michael Zung

Head of GTM Customers.ai

Michael Zung is a seasoned entrepreneur and executive with extensive experience at the intersection of technology, eCommerce, and marketing. He co-founded Bloomist, a sustainable direct-to-consumer home decor brand renowned for its innovative EcoFaux™ botanicals, and successfully sold the company in 2024 to leading wellness brand Zogics.

Today Michael leads GTM strategy at CustomersAI, a retention platform that seamlessly connects extended visitor data and AI audience agents to Klaviyo to help eCommerce brands grow email revenue faster. Over his career, Michael has been instrumental in launching and scaling transformative businesses globally. He played a pivotal role in expanding DoubleClick (now Google) and HSBC's direct banking operations in Asia, helping to establish market leadership in their respective industries. At Bazaarvoice, he led the brand's Asia Pacific operations, building high-performing teams and forging partnerships with major clients such as Epson, P&G, and Samsung. Earlier in his career, Michael founded the digital agency OneXeno, which served global clients including eBay, Marriott, Coach, and Toys R Us before its acquisition by publicly listed Next15.

In addition to building businesses, Michael is passionate about fostering innovation and sharing his expertise. He serves as a mentor with his alma mater William & Mary and the Entrepreneurs Roundtable Accelerator, regularly speaking at industry events on topics such as eCommerce trends, social commerce, and sustainability.