Michelle Hadley

Manager, CRM & Data Analytics The Body Shop

Michelle Hadley is the North America CRM Manager for The Body Shop, a beauty retailer with a serious purpose to make business a force for good. She started her career in the risk management space where she did B2B marketing before joining the Walt Disney Company to learn the ins and outs of Customer Relationship Management. After finishing her MBA at Chapman University in Southern California, she moved east for her current role as the head of CRM for The Body Shop where she manages the customer journey and drives retention through intelligent automation and a unique, purpose-drive loyalty program.