As customer expectations evolve beyond products to complete end-to-end solutions, Lowe’s is leading a transformative shift in retail by expanding and modernizing its services business. In this keynote, Ron Baker, Vice President of Technology, Omni-Channel Projects, Services and Specialty Selling, at Lowe’s, will share how the company is leveraging advanced technologies to orchestrate seamless, personalized service experiences across Digital, more than 1,700 stores and millions of homes.

This session will explore how Lowe’s is:

• Making it easy for customers to manage their home improvement project from inspiration to installation by offering an integrated experience that combines design inspiration, high-quality products, expert advice, and comprehensive install services, ensuring that every customer journey is seamless and personalized.
• Building scalable technology platforms to drive proactive customer engagement and post-sale satisfaction, while ensuring trust, quality, and efficiency

Attendees will learn how Lowe’s technology is transforming its specialty selling and services business to drive loyalty, differentiation, and growth in the omni-channel landscape.