Stephanie Abramovici

Stephanie Abramovici

Senior Manager, Customer Experience OUAI
Stephanie Abramovici

Steph Abramovici is a seasoned CX leader with over a decade of experience transforming how brands connect with their communities. As Senior Manager of Customer Experience at OUAI, she leads a high-impact team focused on delivering human-centered experiences across every touchpoint—support, loyalty, and beyond. Known for blending empathy with data, Steph specializes in turning customer insights into action and building scalable systems that champion the customer across the organization. Her work lives at the intersection of storytelling, technology, and customer advocacy.

Monday, August 10: Summit Day

3:35 PM AI & the Customer Journey: Keynote: Fireside Chat: Keeping Humanity at the Heart: Elevating the Customer Voice Across the Shopping Journey in an AI-Driven Landscape

  • Exploring how AI can enhance human connection by amplifying customer empathy and emotional intelligence across the journey
  • Balancing automation with human touchpoints, ensuring technology empowers more personal, meaningful experiences
  • Using AI-driven insights to listen at scale and act with authenticity in every customer interaction

Check out the incredible speaker line-up to see who will be joining Stephanie.

Download The Latest Agenda