Steven Yang

General Manager, North America VOC AI Inc.

Steven Yang is a seasoned digital commerce leader with over 15 years of experience driving growth across B2C and B2B channels. As the General Manager of North America for VOC.AI, Steven is focused on helping organizations move beyond basic automation to drive measurable business outcomes with AI.

Tuesday, August 12: Striving for Simplification and Profitability in the AI Era

8:55 AM Keynote Client Case Study: Beyond Chatbot: Unlocking Real AI Value in E-Commerce with Solvea

AI adoption in e-commerce often starts with hype—and stalls with uncertainty. Many brands aren’t sure where to begin with AI adoption, what outcomes to expect, or how to turn AI from a buzzword into bottom-line results. In this keynote, we’ll share a practical framework for adopting AI in customer support and sales and introduce Solvea—a purpose-built AI resolution engine for e-commerce.

Audience Learning Objectives:

  • Learn why most companies struggle to start AI initiatives—and how to avoid it
  • Understand the difference between chatbot automation vs. full AI resolution
  • How e-commerce brands use AI agents to handle logistics, returns, and order recovery
  • Real examples from three industries showing how AI improves support and sales
  • A clear framework to add AI agents into CX without disrupting current systems

Check out the incredible speaker line-up to see who will be joining Steven.

Download The Latest Agenda