Steven Yang is a seasoned digital commerce leader with over 15 years of experience driving growth across B2C and B2B channels. As the General Manager of North America for VOC.AI, Steven is focused on helping organizations move beyond basic automation to drive measurable business outcomes with AI.
AI adoption in e-commerce often starts with hype—and stalls with uncertainty. Many brands aren’t sure where to begin with AI adoption, what outcomes to expect, or how to turn AI from a buzzword into bottom-line results. In this keynote, we’ll share a practical framework for adopting AI in customer support and sales and introduce Solvea—a purpose-built AI resolution engine for e-commerce.
Audience Learning Objectives:
Check out the incredible speaker line-up to see who will be joining Steven.
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