August 19 - 22, 2019
The Sheraton, Boston
Day 1: Always On: Omni-Channel And The Connected Customer - Tuesday, August 20th, 2019
Tuesday, August 20th, 2019
When Rent the Runway launched the company’s Unlimited program, a monthly subscription, the showrooms didn’t play a big role in the business model. But now, the company is honing in on best uses of connected commerce, listening to customer demand, and letting the customers “run the show” so people can get in and out. Discover the tech Hampton and team are deploying to bolster omni- interactions and how data is being harnessed to build CLV.