eTail Boston 2019

August 19 - 22, 2019

The Sheraton, Boston

Hampton Catlin, VP of Engineering at Rent The Runway
Rent The Runway Logo

Hampton Catlin

VP of Engineering
Rent The Runway

Check out the incredible speaker line-up to see who will be joining Hampton.

Download The Latest Agenda

Day 1: Always On: Omni-Channel And The Connected Customer - Tuesday, August 20th, 2019

Tuesday, August 20th, 2019

2:00 PM How Rent The Runway’s Unlimited Subscription Model Is Changing CX

When Rent the Runway launched the company’s Unlimited program, a monthly subscription, the showrooms didn’t play a big role in the business model. But now, the company is honing in on best uses of connected commerce, listening to customer demand, and letting the customers “run the show” so people can get in and out. Discover the tech Hampton and team are deploying to bolster omni- interactions and how data is being harnessed to build CLV.

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