Kate Zibell | eTail Boston

Kate Zibell

SVP Customer Experience Formerly KUIU

Pre-Summit Day, Monday, August 11: The Future Customer Journey Summit

9:10 AM Customer Journey: Keynote: Teamwork Makes the Dream Work: Breaking Down The Silos Across Your Business for Seamless Customer Experiences

  • Identifying key departments for cross-functional collaboration to gain a holistic view of your customer
  • Establishing shared goals and objectives to align teams towards a unified vision
  • Promoting a customer-first mindset organization-wide through training and dedicated CX champions
  • Eliminating visible barriers between channels, ensuring a smooth, integrated experience for your customers

Check out the incredible speaker line-up to see who will be joining Kate.

Download The Latest Agenda