Kendal McMullen

E-Commerce Manager Global Healing

Monday, August 11: Customer Journey Summit

1:00 PM Customer Journey: Keynote Panel: Yes, It’s Time to Talk About Gen Alpha (and Gen Z a bit): Preparing for the Next Generation

Gen Alpha and the still-emerging Gen Z, shaped by unprecedented technological advancements and diverse cultural influences, will redefine how brands engage with their audiences and create meaningful experiences. This keynote panel will explore the unique preferences, behaviors, and expectations of these younger generations, providing insights on how marketers can adapt their strategies to resonate with them and secure a strong future in the market. Expect to hear about: 

  • Understanding Gen Alpha and Gen Z’s digital-first mindset to shape your marketing strategies
  • Creating authentic, values-driven content that resonates with these socially conscious generations
  • Embracing emerging technologies, like AI and AR, to engage younger audiences in new ways
  • Adapting to shorter attention spans by delivering quick, impactful, and interactive experiences

Wednesday, August 13

4:10 PM Track B: Panel Discussion: Where to Meet Your Customers on Social: Best Practices for the Most Popular Channels

Social media platforms have become indispensable for retailers seeking to connect with their customers, build brand loyalty, and drive engagement. With each platform offering unique audience demographics and engagement opportunities, understanding where and how to meet your customers is crucial. This panel discussion will explore best practices for leveraging platforms like Facebook, Instagram, TikTok, and X (formerly Twitter) to maximize visibility, foster meaningful interactions, and convert social engagement into tangible business outcomes. Expect to hear more about:

  • Determining which social media channels your target audience frequents, focusing on platforms like Instagram, TikTok, and YouTube to maximize engagement
  • Customizing your messaging and content format for each platform, utilizing visuals for Instagram, short videos for TikTok, and professional insights for LinkedIn
  • Using polls, Q&A sessions, and live streams to foster real-time interaction and build community around your brand
  • Regularly analyzing engagement metrics and staying updated on platform trends to adapt your strategy and enhance customer connection

Check out the incredible speaker line-up to see who will be joining Kendal.

Download The Latest Agenda