eTail Boston 2024

August 12 - 15, 2024

Boston Marriott Copley Place, MA

Ted Silverman

D2C Marketing and Analytics Mattel

Ted likes to say he lives at the intersection of marketing, data and technology. In his current role at Mattel, he leads full-funnel marketing – Performance, CRM and Loyalty – as well as Data & Analytics teams for the Ecommerce & DTC divisions of Mattel and American Girl. He also is the business lead for the MarTech stack at Mattel. In this role, he and his team are building businesses from the ground up, establishing new revenue streams for Mattel while bringing powerful experiences to adults throughout the US and globally. Prior to Mattel, Ted worked at agencies, consulting firms and client-side companies, all in the pursuit of driving business growth using data and best-in-class marketing strategies. In addition to advisory roles at companies like Epsilon and Iris Worldwide (formerly 89 Degrees), his work with brands like Petco, Kelloggs, The Container Store, Staples, MoneyGram, Kraft, Rue Gilt Groupe, WWE and IKEA includes consumer strategy, integrated marketing planning and execution, CRM optimization, loyalty program design and growth, market research, and customer service and community management. At the heart of everything, though, is his love of data and technology innovation, and by bringing together the art and science of marketing and loyalty, he has made – and continues to make – major impact on brand success.

Pre-Summit Day, Monday, August 12: Loyalty & Customer Retention Summit (Retailer Only)

2:40 PM Retailer Panel Discussion: Riding The Subscription Wave: Knowing Your Critical Success Factors

It’s no secret that subscription services are trending, but the challenge lies in continued retention and creating a model that works for the long term. In this panel, hear how various brands are approaching their subscription business and what they are doing to stay relevant with today’s consumer. Expect to hear more about: 

  • Discussing how important a subscription model is to your current business and why 
  • Developing subscription packages that align with customer needs and preferences, offering unique and value-added services or products 
  • Providing a seamless and enjoyable end to end customer experience to boost customer satisfaction and loyalty 
  • Leveraging customer data and analytics to personalize subscription offerings and communications 

Check out the incredible speaker line-up to see who will be joining Ted.

Download The Latest Agenda