eTail Boston 2020

October 13 - 15, 2020

The Sheraton, Boston

Day 2: Digital Growth And New eCommerce Experiences - Wednesday, August 21st, 2019

Life is in the fast line for eCommerce and eTail! Discover what new eCommerce experiences are transforming businesses at rapid speed and breaking global sales barriers! 

7:35am - 8:05am
  • Registration Open In The eTail Hallway, Sponsored By Zaius
  • Expo Open! Join For A Grab And Go Breakfast

8:05 am - 8:15 am Welcome Address & Opening Ice Breaker

Megan Kessler, Program Director at eTail East

Megan Kessler

Program Director
eTail East

8:15 am - 8:40 am Keynote: What’s The Digital Marketing Formula?

Is there a winning formula for building a brand in the digital era?” Brian gets asked this question, or one similar, by colleagues, associates, and peers.  His answer has been the same for about a decade: There is always a “winning formula!” But that’s the wrong question.  The question we should be asking is, “How do we find ours?”

Join Brian as he shares simple, powerful, and effective methods for helping you get on the journey of finding the answer.  He’ll discuss:
• How to better leverage data science, and have better conversations at the front line to unlock key insights into your customer’s mindset
• Harnessing internal associate creativity and your brand’s share of their mind-space
• With the above in hand, gain the building blocks necessary to begin developing your brands’ digital formula

Brian Beitler, EVP, Chief Marketing & Brand Development Officer at J Jill

Brian Beitler

EVP, Chief Marketing & Brand Development Officer
J Jill

8:40 am - 8:55 am Top Amazon Seller’s POV of the Future

Trevor George, Founder & CEO at Blue Wheel Media

Trevor George

Founder & CEO
Blue Wheel Media

Today’s customers are seeking authentic brand values and experience, and want to feel a connection to the brands that they shop. Hear how three different retailers are approaching digital messaging showcasing their brand values to engage their customers and drive loyalty:

• You can’t be everything to everyone: crafting the best value prop for your most valuable customers 
• Ensuring a unique hook driven by fresh customer insights to get your customers shopping across channels
• Building the omni-capabilities to allow the customer to get what they need from any channel—and communicating with the customer the benefits behind it
• Providing content and experience to back up category expertise: the technology and touchpoints to execute informed decisions and buys
John Lacy, Co-CEO at Burton Snowboards

John Lacy

Burton Snowboards

Sherrill Kaplan, Head of Marketing at Zipcar

Sherrill Kaplan

Head of Marketing

Joseph B. Megibow, CEO at Purple

Joseph B. Megibow


Catherine Lewenberg, VP, Retail Omnichannel Digital at CVS Health

Catherine Lewenberg

VP, Retail Omnichannel Digital
CVS Health

Julian Kahlon, CEO at Project Verte

Julian Kahlon

Project Verte

9:25 am - 9:45 am Keynote: LL Bean: The Story And Process Behind The Revitalization Of A Century Adored Brand

Chris McDonough is Chief Sales and Brand Officer at L.L.Bean, responsible for brand, marketing, media  and e-commerce as well as the company’s retail stores, direct-to-Business operation and international division. Join Chris as he shows you how he and his team are revitalizing a 107-year old company for a modern, savvy customers. 
Chris McDonough, Chief Sales and Brand Officer at L.L.Bean

Chris McDonough

Chief Sales and Brand Officer

9:45 am - 10:35 am Sweet Treats Breakfast Break In The Expo, Sponsored By Precima

Get your sugar rush going with some breakfast goodies!

9:45 am - 10:35 am Working Mamas Meet-Up!

Are you a working mama and this work trip is the new vacation? Meet in the Social Lounge in the back of the Expo! Thanks to Splendid Spoon for supplying fun swag (limited quantities)!

10:35 am - 10:55 am Keynote: Headwinds Into Tailwinds: The Six Digital Strategies

Brands today continue to be under  intense pressure as evidenced by a record number of  soft earnings releases and chapter 11 Filings. This presentation identifies key market pressures that are impacting online retailer marketing efforts. Examples are used to illustrate how some brands are effectively blunting the impact of headwinds.  And others riding tailwinds to drive strong sales.
The take away will be six strategies for success That brands can effectively leverage to maximize their digital marketing efforts.
Shelagh Stoneham, SVP, Marketing at Chico's

Shelagh Stoneham

SVP, Marketing

10:55 am - 11:15 am Keynote: Boost Win-Back Rates And Demystify The “Many-Faced” Millennial

Today’s customers are constantly signaling what they want and how they want it. It’s up to marketers to properly interpret these signals and respond accordingly, especially for inactive customers. Blanket “we miss you” messages are so 2002. They do not work and in fact they may risk driving will drive inactive customers further away from your brand – especially millennial consumers. 
Marketers must optimize their win-back strategies by engaging customers with relevant content in the moments and channels that matter, and even better, get in front of customers before they become at-risk of defecting or deactivating. Join Zeta to learn how marketers can cut through the noise to better retain stagnating customers before even they know they’re stagnating, reach and win back dormant millennial consumers by engaging them where they are, and when they care. You’ll learn how to build custom curriculums and real-time messaging triggers that empower marketers to automate parts of the win-back process, enabling scale across channels. 
Michael Lewis, Group VP at Zeta Global

Michael Lewis

Group VP
Zeta Global

Winnie Shen, Senior Director of the Data Cloud at Zeta Global

Winnie Shen

Senior Director of the Data Cloud
Zeta Global

Omnichannel is not a one team initiative. For omni-organizations today, there is an order of magnitude when it comes to ensuring that innovation is successful. Teams must start with one product to test, and then increase the tests per product to ensure all is seamless. Bar none, it’s all about testing, iterating, and pivoting, as agility is core to innovation. The leading executives on this panel present:

• The eCommerce performance areas executives are looking to redefine 
• Knowing your customers’ interactions matter more than ever—how to put them at the core of experimentation
• Defining a retail hypothesis and clearly outlining the business process gap 
o Exploring new tech initiative fill this gap
• Life in the fast lane: keeping up with new tech that are furthering advancements and powering personalization
• Experimentation at scale: the milestones before launching new tech into overdrive 
Michele Parzianello, SVP eCommerce at J Jill

Michele Parzianello

SVP eCommerce
J Jill

Parinda Muley, VP, Innovation & Business Development at Macy's

Parinda Muley

VP, Innovation & Business Development

Victor Lee, CMO at RXBAR

Victor Lee


Jason Williams, VP Customer Technology at DICK's Sporting Goods

Jason Williams

VP Customer Technology
DICK's Sporting Goods

Diane Burley, VP Content Marketing at Lucidworks

Diane Burley

VP Content Marketing

11:45 am - 12:10 pm Keynote Fireside Chat: Personalized Digitization—Barneys New York As A Creative Venue For Immersive Retail

Barneys New York is a leader in innovative fashion and retail experiences. With a legacy of discovering some of fashion’s biggest names, the globally renowned multi-channel retailer is dedicated to identifying the newest trends in luxury. This keynote will address Barneys’ continued growth, as it evolves as a creative venue for experiential retail, supported by rich editorial content, advanced data-driven personalization, and cross-channel collaborations like thedrop@barneys and The High End. Join Katherine as she discusses Barneys New York’s approach to marrying the online and physical retail experience, customer segmentation, and further expansion into key international markets.
Katherine Bahamonde Monasebian, Chief Digital & Technology Officer, EVP at Barneys New York

Katherine Bahamonde Monasebian

Chief Digital & Technology Officer, EVP
Barneys New York

Kim Bhasin, U.S. Luxury Reporter at Bloomberg

Kim Bhasin

U.S. Luxury Reporter

12:10 pm - 12:30 pm Turning The Page: How New Chapter Launched Its D2C Business With BigCommerce

Direct-to-Consumer selling enables a key alternative for the omnichannel shopper and is a high-margin business. The imperative is to serve these omnichannel consumers with options, information, and personalized engagement.

Rory Foster of New Chapter and Marc Ostryniec of BigCommerce will showcase the opportunities and lessons learned when New Chapter, a legacy, wholesale retail brand, transformed into an agile, direct to consumer brand with the end goal of becoming an Experience Driven Business (EDB).
Rory Foster, Direct-to-Consumer Marketing Manager at New Chapter

Rory Foster

Direct-to-Consumer Marketing Manager
New Chapter

Marc Ostryniec, SVP Sales at BigCommerce

Marc Ostryniec

SVP Sales

12:30 pm - 12:55 pm GUEST SPEAKER! Your Company Doesn’t Need a Digital Strategy

It seems that the whole retail world is talking about digital transformation.  But most of those conversations miss the key point.   As sexy as it is to speculate about new technologies such as AI, augmented reality, and the internet of things, the focus on technology can steer the conversation in a dangerous direction. Because when it comes to digital transformation, digital is not the answer. Transformation is.   Creating a “digital strategy” can focus the organization in ways that don’t capture the true value of digital transformation. You don’t need a digital strategy. You need a better strategy and execution, enabled by digital.  In this session, George Westerman, Principal Research Scientist, MIT Sloan School Of Management, shows you how to do just that. 
Dr. George Westerman, Senior Lecturer at MIT Sloan School Of Management

Dr. George Westerman

Senior Lecturer
MIT Sloan School Of Management

12:55 pm - 1:55 pm Meet and Greet Lunch For All Attendees

You’re feeling inspired and motivated by today’s sessions, but be sure to take a break and get ready for more this afternoon!

12:55 pm - 1:55 pm Invitation Only Private Workshop & Lunch Hosted By Alphonso: Connecting The Dots Between TV Ad Exposures And Real Business Results

During this invite-only lunch session, you'll hear how Alphonso is helping brands understand the true impact of TV advertising by connecting the dots between TV ad exposures and real business results.

Together, we’ll explore which creatives, networks, shows and dayparts work best in driving traffic to your website, app or place of business; how your campaigns compare to the competition and how to optimize your marketing spend to maximize return on ad spend (ROAS) across TV, OTT and digital.

We'll also be giving away a $250 AMEX gift card so join us for your chance to win!

Ashish Chordia, CEO at Alphonso

Ashish Chordia


Track A: Driving Data, Analytics & AI

1:55 pm - 2:05 pm Chairperson’s Opening Remarks
Becca McCarthy, Director, Marketing at Logicbroker

Becca McCarthy

Director, Marketing

Track B: Digital Marketing And The Customer Journey

1:55 pm - 2:05 pm Chairperson’s Opening Remarks
Alex Otañez, COO at Shockoe

Alex Otañez


Track C: Testing & User Experience Efficiencies

1:55 pm - 2:05 pm Chairperson’s Opening Remarks
Craig Smith, Founder & CEO at Trinity Insight

Craig Smith

Founder & CEO
Trinity Insight

Track D: Retailer Only Connections

2:25 pm - 3:15 pm Partnership Pavilion
Are you a retailer that loves partnering with other brands? This meet and greet is for those who are looking to leverage new partners to break out of their mold and gain exposure to a new customer base. Engage with people in the moment that can lead to long-term partnerships. 

Track A: Driving Data, Analytics & AI

2:05 pm - 2:25 pm Using First Party Data To Drive Efficient And Effective Marketing Through The Funnel
First party data is among any brand’s most valuable assets. But there are challenges every step of the way for brands: obtaining the data, organizing it, and putting it into action in ways that drive brand love and commercial value.

In this session, Sarah discusses how New Balance has come to develop and deploy a rich store of first party data to deliver marketing campaigns and communications consumers love, while driving higher ROAS for all marketing investments through the funnel.
• Launching and scaling an omni-channel loyalty program to link consumer data across disparate & formerly siloed touchpoints 
• Layering first party data with predictive analysis for more efficient and effective prospecting – from bid strategies to creative and copy development
• Using a CDP to automate multi-channel, multi-touch campaigns triggered by 1-1 consumer behavior
• Bridging the data gap to offline marketing – using first party data to inform strategies and executions from out of home to print to physical retail 
Sarah Stalnecker, Head of Global Analytics at New Balance

Sarah Stalnecker

Head of Global Analytics
New Balance

Track A: Driving Data, Analytics & AI

2:25 pm - 2:35 pm How Clean Traffic Analytics Can Help Drive Marketing And Operations Strategy
23.4% of total traffic was bad bots on e-commerce sites in Q1 2019, with product and category pages being the most targeted ones. As bad bots attacks on e-commerce industry are growing at a disastrous scale, it’s imperative to know about the measures that e-commerce firms can take to avert potential attacks. At eTail Boston 2019, ShieldSquare’s team, along with 7Pixel’s Head of Quantitative Marketing, will be presenting a case study on how 7Pixel benefited from ShieldSquare’s solution and eliminated bad bot traffic.
  • How the presence of bad bots can affect your marketing growth strategy
  • How bad bots are affecting your overall business growth
  • Different types of bad bot attacks on e-commerce firms 

Gian Elio Filice, Head Of Quantitative Marketing at 7Pixel

Gian Elio Filice

Head Of Quantitative Marketing

Carl Herberger, Vice President, Security Solutions at Radware-ShieldSquare

Carl Herberger

Vice President, Security Solutions

Track A: Driving Data, Analytics & AI

2:35 pm - 2:45 pm Smarter Advertising - Empower Your Team With Machine Learning
While the marketing budget is increasingly going towards innovation and technology, CMOs are still unsure of how to use the full potential of technology to achieve goals. With GDPR and CCPA, it’s increasingly more challenging to get data and use it efficiently. Performance Marketers are increasingly feeling helpless and depending on publishers' algorithm to achieve optimization. QuanticMind enables performance marketers to achieve superior results. And when teams are empowered with data science, businesses attain better results. In this session, you will learn:
  • Why a Machine Learning approach makes sense for marketing programs
  • How to map your goals to achieve success
  • How QuanticMind helps customers with data integration and unification capability
  • Results customers have achieved with proven Machine Learning models

Saumil Pandey, Head of Growth at QuanticMind

Saumil Pandey

Head of Growth

Track A: Driving Data, Analytics & AI

2:45 pm - 3:15 pm eTail Conversation: Collaboration And Data Sharing To Capitalize On Future Growth
As customers become more reliant on digital technology, retailers should accelerate their data strategies  to build better interactions with customers. As customers interact more with data-deployed tech, especially AI-driven tech, digital experiences can feel more human, offering a higher quality experience across channels. Discover:
•Centralizing data and hiring data scientists to assess qualitative growth
•Developing and implementing a cohesive strategy for data sharing to achieve business goals
o Iterating, pivoting, and scaling customer data
• Breaking down silos to bridge the gap between marketing and IT
• Data dashboards: showcasing metrics to communicate business value to the company 
Munan Xue, Head of Growth Marketing at RugsUSA

Munan Xue

Head of Growth Marketing

Nabin Ghimire, Director of Analytics & Optimization, Global eCommerce - Direct to Consumer at Newell Brands

Nabin Ghimire

Director of Analytics & Optimization, Global eCommerce - Direct to Consumer
Newell Brands

Track B: Digital Marketing And The Customer Journey

2:05 pm - 2:25 pm Mobile: Why Customers Are Addicted (And What Marketers Can Do About It)
• See how mobile has changed the way customers shop and what marketers can do about it
• Understand the psychology to what makes mobile (and the content on it) so addictive
• Add marketing tactics to your toolkit to help you better reach (and convert) your customers
• Better position mobile media as a revenue-generating channel within your media mix

Erin Everhart, Sr. Manager, Marketing at The Home Depot

Erin Everhart

Sr. Manager, Marketing
The Home Depot

Track B: Digital Marketing And The Customer Journey

2:25 pm - 2:45 pm Creative Innovation: Connecting with New Shoppers on Mobile
During this session hosted by Snapchat we'll draw on performance insights from hundreds of eCommerce advertisers to explore:
  • Millennial and Gen Z shopping behavior and what it takes to capture their attention and convert on mobile
  • Unexpected, groundbreaking creative approaches that break through the clutter
  • Innovations in augmented reality marketing that deliver real performance results
  • Case studies of brands successfully finding new shoppers on mobile 

Mark McMaster, Head of Emerging Commerce at Snap Inc.

Mark McMaster

Head of Emerging Commerce
Snap Inc.

Join this showcase to take a look at brands who are taking a technology first approach to growth. Discover how they are using tech to impact customer behavior and purchase patterns and exponentially grow their business by:
• Assessing commonalities among a group of leading disruptors
• Thinking about what you can do differently to speed up innovation and encourage risk taking
• Creating a customer-obsessed organizational culture to drive sustainable growth
• Growth hacking with a lean team of experts to fuel amazing results
• Using VoC techniques to truly understand the unmet needs of your customers
Alvaro De La Rocha, VP, Marketing at Bespoke Post

Alvaro De La Rocha

VP, Marketing
Bespoke Post

D.J. Coffman, Global Head of Growth Marketing at

D.J. Coffman

Global Head of Growth Marketing

Abhi Lokesh, CEO at Fracture

Abhi Lokesh


Hilary Fischer-Groban, Brand Director at THINX

Hilary Fischer-Groban

Brand Director

Jeff Allen, President at Hanapin Marketing

Jeff Allen

Hanapin Marketing

Track C: Testing & User Experience Efficiencies

2:05 pm - 2:25 pm Improving User Experience: Leading With The Customer Benefit
Panera Bread uses technology to improve the customer experience – one that is personalized for every guest. Today's customers are increasingly connected through their mobile phones. They expect you to know who they are, what they value, and they seek experiences that integrate seamlessly into their digital lives. Panera solves for this by starting with the customer benefit and working backwards to find the right solution. Building on the success of Panera 2.0, Panera continues to iterate and test new technologies to connect the online world to the physical café and deliver a unique user experience to each guest.
This discussion will address:
  • Personalization and the connection of online/offline worlds
  • Why emotion is central to customer experience
  • The role of emerging technologies, such as facial recognition and near field communication (NFC), to simplify the guest experience

Mark Berinato, Vice President, Digital Experience & Design at Panera Bread

Mark Berinato

Vice President, Digital Experience & Design
Panera Bread

Track C: Testing & User Experience Efficiencies

2:25 pm - 2:45 pm Delve Case Study

Ashton Howe, Head of Global Marketing at Delve

Ashton Howe

Head of Global Marketing

Track C: Testing & User Experience Efficiencies

2:45 pm - 3:15 pm Panel Discussion: Using Data To Improve UX And Customer Interaction
With customer expectations at an all time high, how are you personalizing your site and providing a smooth and seamless experience at every visit? This diverse group of panelists will walk you through their approach to UX and the strategies for success by:
• Discussing the impact that data has had on the design community thus far
• Thinking about the possibilities for data and UX in the near future
• Building and training AI to automate more of the tedious legwork
• Using AI to personalize the user experience
• Thinking about the implications of AI on design systems and data analysis
Morten Jørgensen, Digital Tech Lead at Carl Ras

Morten Jørgensen

Digital Tech Lead
Carl Ras

Sidney Dunn, Director of Loyalty, Americas at Comarch

Sidney Dunn

Director of Loyalty, Americas

Yaa Stanley, VP, eCommerce at Corelle Brands

Yaa Stanley

VP, eCommerce
Corelle Brands

3:15 pm - 4:00 pm Happy Hour In The Expo, Sponsored By Precima

It’s the happiest hour at the happiest conference you’ve ever been to!! Grab a pint to and keep the fun going. Expo closes at 4:00pm.

3:15 pm - 4:00 pm Top Chef Meet-Up!

Is cooking or baking your favorite past time? Join this meet-up in the Social Lounge to swap recipes and get inspired for your next dinner party!

4:00 pm - 5:00 pm Invitation Only Craft Beer Tasting Hosted By Project Verte

4:00 pm - 5:00 pm Invitation Only Tequila Tasting Hosted By Salsify

Track A: Driving Data, Analytics & AI

4:00 pm - 4:20 pm Connecting The Dots For Linear TV Viewership
Amid the many types of content available to consumers today, TV is a media mainstay. Yet despite content fragmentation across devices and platforms, linear TV remains a primary source of entertainment and news for U.S. adults, and not just in the comfort of their homes. Today, news on linear TV transcends location, as people of all ages and walks of life; Framebridge is taking advantage of this mobile medium and targeting customers. Join Matt as he presents strategies to:
• Map out beginning steps of linear TV
• How to connect it back to eCommerce
• Best practices to target customers
Matt Carrington, VP Marketing at Framebridge

Matt Carrington

VP Marketing

Track A: Driving Data, Analytics & AI

4:20 pm - 4:30 pm Unlocking The Black-Box Of Data
At Talbots, everything starts with the customer: we strive to give women the confidence to express their best selves in all aspects of their lives through our relationships and carefully curated apparel assortment. We have a very loyal customer base, but there is still a portion who are leaving the brand. How can we retain her? The first step towards taking action, is to understand who she is and why she is lapsing – and for that, we need data.

This spotlight will illuminate:
  • How we are making data AVAILABLE to the BUSINESS to interact with and analyze
  • And how we are applying MACHINE LEARNING to enable the business to take ACTION

Laura Beaulieu, Director, Data & Analytics at Talbots

Laura Beaulieu

Director, Data & Analytics

Track A: Driving Data, Analytics & AI

4:30 pm - 5:00 pm eTail Tonight: Integrating AI For A More Efficient eCommerce Experience
With so much to do and so little time, retailers are loving how AI is alleviating the manual processes of their teams used. Discover how these teams are:
• Creating content to campaign execution—the digital marketing uses of AI
o Driving to once source of truth for all analytics and measurements
• From Bots to Buy—using AI for onsite experiences to promote preferences and new product recommendations
• Challenges identified in AI implementation – what obstacles are the hardest overcome
• Predications: where AI can ultimately take retail while we are still in its test and learn environment 
Maya Gumennik, Head of Marketing, SmarterTravel at TripAdvisor

Maya Gumennik

Head of Marketing, SmarterTravel

Aditya Rao, Group Product Manager at Dell

Aditya Rao

Group Product Manager

Heidi Maund, Director of eCommerce at Natori

Heidi Maund

Director of eCommerce

Gabriel Shepherd, Executive VP of Marketing at NS8

Gabriel Shepherd

Executive VP of Marketing

Track B: Digital Marketing And The Customer Journey

4:00 pm - 4:20 pm Confessions Of A Marketer
Marketing today is increasingly a data-driven practice that interweaves customer insights, and brand and business goals. In our evolving retail landscape, the greatest advantage for a marketer is to understand the customer journey in its entirety. As Parachute’s first hire, Luke took ownership of building out the company’s systems and teams, from initially running operations, to tech, and now marketing. Luke’s atypical path has allowed him to extend his expertise beyond advertising campaigns and analytics as he’s grown alongside the brand – an anomaly in the world of competitive startups. Luke shares his journey and the most pertinent lessons he’s learned during his tenure at Parachute. 

This discussion will address: 
• Learning the rules – and how to break them
• Structuring your team – how do you organize functional groups to work cohesively
• Understanding the customer journey – as well as measurement
Luke Droulez, CMO at Parachute Home

Luke Droulez

Parachute Home

Track B: Digital Marketing And The Customer Journey

4:20 pm - 4:30 pm The Mobile Journey- Reaching The New Breed Of Consumer
Route Mobile has helped OTT’s, Enterprise’s, SMB’s and MNO’s solve many common business challenges when it comes to their “Mobile Strategy”.  If you sit up at night asking yourself the following (or more): How do I retain and attract new Customers?  How do I reach the next generation of purely mobile users who don’t use email, are social media savvy and all based on an instant experience? Do I buy or develop myself?  There are so many technologies you might not even know where to start!  If you are responsible for driving ARPU, Churn Reduction, New Logo’s, Customer Delight, Revenue for your Organization, we can help!  During our presentation we will guide you on how to navigate these challenges and win on and off the field.  We like to solve business problems for customers by supplying high-value, low barriers to entry in order to get their Digital Experience running quickly.  

The discussion will address:
  • Being Personal, Timely and Relevant
  • Next Generation Users (Millennials, Gen XYZ, and before)
  • “Day in the life of a mobile journey”- Location, Loyalty, Email, API’s, Gamification and Voice Skills
  • Going Global “How to Route it Right”
Jamie Mills, CEO - Americas at Route Mobile

Jamie Mills

CEO - Americas
Route Mobile

Track B: Digital Marketing And The Customer Journey

4:30 pm - 5:00 pm Panel Discussion Remix: Changing Your Approach To Conversion Optimization – Getting Results Now
Customers enjoy online shopping to discover products and look at options, and today’s tech tools lead to an easy informative process. The leaders on this panel shares their tip for conversion and:
• Discuss the latest tools to help analyze your current conversion rate issues
• Analyze new testing methods and practices that are working
• Review the changes you have made that have improved conversion whether it’s your shopping cart or your product descriptions etc.
Andy Nelson, Head of Ecommerce at SimpliSafe

Andy Nelson

Head of Ecommerce

Nicholas Henderson, Head of Digital Strategy at Hari Mari

Nicholas Henderson

Head of Digital Strategy
Hari Mari

Warren Borthwick, VP of Sales, East at GroupBy

Warren Borthwick

VP of Sales, East

Track C: Testing & User Experience Efficiencies

4:00 pm - 4:20 pm FTD : Adventures In Replatforming To Create Delightful Shopping Experiences
FTD has a 109-year history in helping our customers say more with flowers, and includes a portfolio of gifting brands including FTD, ProFlowers, Shari’s Berries, Personal Creations and Interflora in the UK.  In 2018, FTD embarked on a bold mission to transform our shopping experience into one that was enjoyable, easy, mobile friendly and enabled our customers to have confidence in their choices.  Dimple and team built an experience on a modern technology stack using category and brand specific insights to create emotional expression and make buying simple and fast.  This presentation covers three key areas:
• Build vs. buy decisions when addressing a complex business model
• Using small wins based on consumer insight to create tailwinds for larger bets
• Creating a culture built on three tenets: design as a core competency, technology as a differentiator and speed to market as an enabler
Dimple Rao, VP, Head of Product Management, UX & Design at FTD

Dimple Rao

VP, Head of Product Management, UX & Design

Track C: Testing & User Experience Efficiencies

4:30 pm - 5:00 pm eTail Tonight: War Room Stories Of Re-Platforming
Before you make the move to replatform, learn the “war room stories” of these executives as to what are the features and functions you need to have to succeed: 
• How to keep up with new platform releases and updates to ensure there are no holes
• Planning the re-platforming move in a tactical way
o Collaborating with Search teams to prepare for a new URL structure
• Ensuring support and troubleshooting for sales flows are not underestimated at re-launch
• Managing C-suite expectations as there may not be an instant boost
Jim Krall, Sr. Director, Omnichannel & Digital Marketing at Aaron's

Jim Krall

Sr. Director, Omnichannel & Digital Marketing

Dara Meath, Divisional CIO at Conair Corporation

Dara Meath

Divisional CIO
Conair Corporation

Gail Applin, Manager Website Experience at La-Z-Boy Residential

Gail Applin

Manager Website Experience
La-Z-Boy Residential

Okay ladies, let’s get information! Listen and be inspired by an accomplished entrepreneurial panel of fierce femmes; then, cultivate new friendships and discuss the issues that were raised on the panel. 
Nicole Centeno, Founder & CEO at Splendid Spoon

Nicole Centeno

Founder & CEO
Splendid Spoon

Nathalie Molina Niño, Founder, O³ and Author, Leapfrog: The New Revolution for Women Entrepreneurs at O³, Leapfrog: The New Revolution for Women Entrepreneurs

Nathalie Molina Niño

Founder, O³ and Author, Leapfrog: The New Revolution for Women Entrepreneurs
O³, Leapfrog: The New Revolution for Women Entrepreneurs

Christine Monaghan, VP, Digital at Astral Brands

Christine Monaghan

VP, Digital
Astral Brands

Rachel Cohen, Co-Founder, Co-CEO at Snowe

Rachel Cohen

Co-Founder, Co-CEO

Relax with a cocktail at the end of the day, and connect with retail peers and discuss and collaborate on a topic below:

1.  Getting the Most Out of Affiliate Marketing
Mark Murphy, Senior Director of Digital Marketing & eCommerce

2. Mobile, Product, And Merchants…Oh My! 
Sumantro Das, Senior Director, Product and Growth Brands,

3. Gifts Vs Personal Consumption: Know The Differences To Grow Your Retail Business And Retain Customers
Corey Newhouse, Founder & CMO, ICG America, Inc.

4. The Membership Mindset: Attracting, Retaining And Curating Your Customers
Molly Steinkrauss, Director of Brand and Public Relations, SmarterTravel (A TripAdvisor Company)

5. Creating Low-Risk / High-Reward Activations With Built-In Audiences
Mark Murphy, Senior Director of Digital Marketing & eCommerce at Coldwater Creek

Mark Murphy

Senior Director of Digital Marketing & eCommerce
Coldwater Creek

Sumantro Das, Senior Director, Product and Growth Brands at

Sumantro Das

Senior Director, Product and Growth Brands

Corey Newhouse, Founder & CMO at ICG America, Inc.

Corey Newhouse

Founder & CMO
ICG America, Inc.

Molly Steinkrauss, Director of Member Marketing & Activation at TripAdvisor

Molly Steinkrauss

Director of Member Marketing & Activation

5:40 pm - 5:40 pm Conclusion Of Day Two