With over a decade of customer experience leadership in the e-commerce and beauty industries, Leanna Nazzisi is a dynamic strategist dedicated to building best-in-class customer journeys. As the Senior Director of Customer Experience at Victoria Beckham Beauty, she leads initiatives that blend luxury beauty with seamless digital and in-person interactions, driving engagement, retention, and brand loyalty. A passionate advocate for customer experience, she has dedicated her career to ensuring both customers and CX teams have a powerful voice within the business. With a focus on trust, efficiency, and empowerment, she has led transformative initiatives in BPO management, community engagement, and corporate education. By integrating customer insights into business strategy and equipping teams with the tools to provide exceptional service, she continues to redefine what it means to create a truly customer-first brand.