Leanna Nazzisi

Senior Director of CX Victoria Beckham Beauty

Main Day One: Tuesday, August 12

Prioritizing customer feedback and insights to drive product and service enhancements.
Cultivating a company-wide culture that emphasizes empathy and responsiveness to customer expectations
Championing customer service teams who have easier access to customer feedback and real time insights and funneling those insights to the right place
Implementing proactive communication strategies to anticipate and meet customer needs.

Check out the incredible speaker line-up to see who will be joining Leanna.