Nick joined EG America in 2018. He drives critical strategic initiatives for the company, including leading the comprehensive planning process, identifying growth opportunities, fostering key partnerships, optimizing operational efficiencies, and developing a culture of collaboration and innovation.
Previously he served as Chief Legal & Administrative Officer, and interim President. Nick was also General Counsel for Honeywell Intelligrated and has held senior counsel and general counsel positions at The Procter & Gamble Company.
Pre-Summit Day, Monday, August 11: The Future Customer Journey Summit
9:10 AM Customer Journey: Keynote Panel: Teamwork Makes the Dream Work: Breaking Down The Silos Across Your Business for Seamless Customer Experiences
Delivering seamless customer experiences requires more than just individual departmental efforts—it demands a cohesive, cross-functional approach. Organizational silos can hinder collaboration and innovation, leading to disjointed customer interactions. This keynote panel will explore strategies for breaking down these silos, fostering a culture of teamwork, and aligning departments to create unified, customer-centric experiences that drive loyalty and growth. Expect to hear about:
- Identifying key departments for cross-functional collaboration to gain a holistic view of your customer
- Establishing shared goals and objectives to align teams towards a unified vision
- Promoting a customer-first mindset organization-wide through training and dedicated CX champions
- Eliminating visible barriers between channels, ensuring a smooth, integrated experience for your customers
Check out the incredible speaker line-up to see who will be joining Nick.
Download The Latest Agenda